About this role
Job summary
We are a forward thinking, patient centeredpractice in Upminster with a list size of 13,000 patients and a dedicated team. We are looking for an enthusiastic, IT literate individual to join us as a Receptionist, supporting both our patients and clinical team.
Main duties of the job
Frontofhouse patient support greeting patients, managing checkins, and handling queries Telephone and appointment coordination answering calls, booking appointments, and signposting Administrative tasks processing prescriptions, updating records, and supporting clinical staff Maintaining confidentiality ensuring all patient information is handled securely
About us
Cranham Village Surgery is a long-established, partner-led practice serving a stable and appreciative community on the edge of Havering. We have been consistently voted the Number 1 surgery in the borough a reflection of the team we have built and the standards we hold ourselves to.
Our team is friendly, experienced and refreshingly down-to-earth: partners, salaried GPs, ANPs, practice nurses, HCAs, a clinical pharmacist, a social prescriber, and a strong reception and management team who genuinely make life easier for clinicians. Staff turnover is low. People stay because they enjoy working here.
Job description Job responsibilities
Job responsibilities
As a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Will need to be part of total triage team. Will have 2 weeks introductory session with senior colleague and will be trained for total triage. System one is our computer system.
Key Responsibilities Reception:
Greeting patients and handling telephone/email enquiries in a professional & friendly manner
Booking, amending, and cancelling appointments using our clinical system
Processing prescriptions, referrals, and other administrative tasks
Handling patient records, ensuring confidentiality and accuracy
Supporting clinicians with administrative tasks, including medical coding and scanning.
Person Specification
Qualifications Essential
Good general education with good numeracy and literacy skills Previous experience working with computers
Desirable
Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role
Experience Essential
Previous experience working with computers
Desirable
Experience of working in a GP practice
Employer details Employer name Cranham Village Surgery
Address 143 Ingrebourne Gardens
Upminster
Essex
RM14 1BJ
United Kingdom
Employer's website http://www.cranhamvillagesurgery.co.uk/ (Opens in a new tab)