About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. The Supply Backorder Management Analyst will support the procurement team to ensure customer needs are a primary focus through parts availability to support OE service and accessory parts requirements. Responsible for attaining and driving improvements to Key Performance Indicators (KPIs): Backorder lines, Aged backorder lines, XVOR’s; while operating within business constraints. This person may attend meetings with OEs and vendors linking the relationship with MPA Supply. They will also be responsible for developing and improving standard operating procedures (SOPs) as well as training employees. Planning and control of parts requires timely and accurate use of local ERP system. In addition to constant coordination and communication with appropriate OE departments. These responsibilities have a direct impact on MPA expenses (freight, warehousing), income (parts sales), and customer service (Fill Rate, Back Order lines), and therefore have an impact on company profitability. KEY ACCOUNTABILITIES • Review daily dealer backorder reports and take appropriate actions to resolve, including XVOR / UPER orders to minimize risks of buybacks. Provide dealers with accurate ETA information as well as providing backorder resolution status to management on daily basis. Support & Update Inventory Planners daily regarding variations or issues within the inventory supply chain. (40%) • Utilize the parts catalogs to seek alternative solutions for resolving dealer backorders. Work closely with parts technical and dealer support teams to verify any and all resolution alternatives. (30%) • Collaborate with internal departments for resolution of delays including PDC, Logistics, Customs, Pricing, Sales. (20%) • Effectively communicate with Management of MPA and OEs on business KPIs, current statuses, and issues and resolutions to provide better customer service. Develop, review, document, and maintain standard operating procedures (SOPs) as needed. (5%) • Work closely with customers (OEs) and vendors to support business and improve processes. Work with MPA’s HQ Coordinator to escalate parts supply concerns and expedite open urgent orders. (5%) KEY PERFORMANCE INDICATORS • Monitor dealer backorders continuously, and communicate with suppliers on delivery in order to achieve highest customer service levels, while operating within business constraints of inventory value and air freight expenses. • Review and recommend changes to the Part Master to ensure that correct supply levels, supersession codes, and part control codes are maintained and accurate. • Responsible for fielding customer service inquiries relative to inventory availability and ETA’s for back orders. • Resolve escalated backorders, quality, vendor or inventory issues as needed. • Utilize the available parts catalogs in order to seek solutions for critical customer backorders. • Coordinate supersession and linkage issues with HQ and parts technical teams for immediate resolution of backorders. • Monitor KPIs and provide direction to meet objectives. • Initiate activity with import / export analyst for support from all company affiliates. • Update daily top backorder comments with causal factors, resolution plans, and ETA’s. • Escalate pricing issue discrepancies. • Work with parts technical / claims teams to ensure that defectives and non-sale item resolutions are expedited and resolved as quickly as possible. • Escalate PDC freeze flag review and receiving delays. • Prioritize transportation delays with logistics teams for reconciliation. • Take an active role in identifying and recommending modifications to the Parts System to aid in inventory planning and to improve customer service. Participate in the design, testing, and implementation of short and long term system enhancements. • Communicate with Management of MPA and OEs issues and resolutions to provide better customer service through process improvement. • Manage special projects such as expediting with vendors and PDCs, communicating to involved groups, and coordinating dealer order entry and timing with the PDCs. • Generate daily, weekly, monthly, quarterly, and annual KPI reports, OE brand updates, VIP presentations, and other executive summaries. • Support any ad-hoc requests for analysis, information, special projects, or additional tasks. WORK SCHEDULE/TRAVEL Work schedule/hours Travel 8:00 am - 5:00 pm Minimal overnight travel (up to 10%) by land and/or air.