About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. JOB SUMMARY/PURPOSE This position is responsible for helping to support and guide Credit & Collections daily operations including managing arrears, bankruptcies, deposits, and other C&C functions. Responsible for assessing the credit worthiness of customers and obtaining proper securitization (deposits, LOC, Surety, etc) for customer utility usage. Collaborate with cross-functional teams to address credit and collection issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes, as well as participate in and lead process improvement initiatives. JOB DUTIES/RESPONSIBILITIES Utilize technical capabilities to independently research issues, analyze data, make recommendations, and lead process improvement initiatives centered around resolving billing, arrears, payment, write off, and customer experience issues. Work with relevant external / internal stakeholders and customers to ensure tasks are completed accurately and timely Track, measure and report out on daily operations and controls for Uncollectible Bad Debt. Create analytical tools such to measure impacts to financial statements Participate in special projects as defined by management to support business processes such as Collections and Bad Debt Expense Document processes using methodology consistent throughout the organization, and participate in cross-functional training when necessary Provide daily guidance, account analysis and assistance on resolving technical or difficult issues. Collaborate with cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes Lead process improvement initiatives by defining requirement, testing functionality, making recommendations on procedures and courses of action related to the department operation and efficiency, and customer arrears performance Lead month-end close reconciliation with reporting on Uncollectible Bad Debt. Work cross functionally with Finance, Accounting, ICO, and IT to increase customer collections and reduce Bad Debt Expense Assess the arrears of customers and obtain proper securitization (Deposits, LOC, Surety, Collections, Bad Debt, Bankruptcy etc.) for customer utility usage Able to proactively identify both problems and opportunities, analyze root cause and possible solutions, and present findings in clear and concise manner to peers, managers, and senior leadership.