About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. The Sales Operations Specialist serves as the backbone of our sales process. In this role, you will bridge the gap between Sales, Finance, and Supply Chain, ensuring that every order—from initial entry to final collection—is handled with precision. You will be responsible for maintaining the integrity of our customer data and providing the operational support necessary for our sales team to hit their targets. This is a hybrid position and the selected candidate is expected to work in the Scottsdale offer 4x week (Monday - Thursday). Responsibilities: Order & Inventory Lifecycle Management Order Execution: Execute accurate and timely order entry into the ERP system. End-to-End Oversight: Manage the full order lifecycle, including reviewing rewards programs, obtaining freight quotes, and providing real-time status and tracking updates to stakeholders. Inventory Control: Monitor inventory levels and proactively manage Out-of-Stock (OOS) scenarios to minimize disruption to the customer experience. Financial Operations & Compliance Credit & Collections: Take ownership of account collections and credit card maintenance. Resolve invoice disputes and process necessary Debit/Credit Memos (DM/CM) and invoice corrections. Returns & Buy-Backs: Lead the processing of customer returns and corporate buy-back programs, ensuring all financial and physical reconciliations are accurate. Account & Data Integrity Onboarding: Facilitate the setup of new accounts by reviewing paperwork and coordinating with Master Data Management (MDM) and Accounting departments. Data Governance: Enter and maintain high-quality customer master data to ensure reporting accuracy across the organization. Sales & Program Support Go-to-Market Support: Provide operational backbone for product launches and sales promotions. Specialized Support: Manage education registrations and troubleshoot Marketing/Education coupon issues to ensure seamless promotional execution.