About this role
Job summary
We are looking for a caring, motivated and enthusiastic Healthcare Assistant to join our friendly and supportive team at Bishops Waltham Surgery.
This is an exciting opportunity to work within a well-established GP practice where patient care is at the heart of everything we do. As a Healthcare Assistant, you will play a vital role in supporting our clinical team and delivering high-quality care to our patients. Duties include phlebotomy, blood pressure monitoring, NHS health checks, ECGs, wound care and dressings, vaccinations (where appropriately trained), and supporting patients with long-term conditions.
We pride ourselves on being a welcoming practice with a strong team ethos. You will work alongside experienced clinicians and administrative staff who are committed to providing excellent patient care and supporting professional development.
We are looking for someone who is compassionate, organised, reliable and able to communicate effectively with patients and colleagues. Previous experience in a primary care or community setting is desirable, although training and support will be provided.
In return, we offer a supportive working environment, opportunities for development, and the chance to make a real difference to the health and wellbeing of our local community.
If you are passionate about patient care and would like to join a dedicated and friendly primary care team, we would love to hear from you.
Main duties of the job
As a Healthcare Assistant, you will support the clinical team in delivering high-quality patient care across a range of services within the practice. Duties will include phlebotomy, NHS health checks, blood pressure monitoring, ECGs, wound care and dressings, new patient health assessments, and supporting patients with long-term conditions.
You will work closely with GPs, nurses and other members of the multidisciplinary team to ensure patients receive safe, effective and compassionate care. The role also involves maintaining accurate clinical records, managing clinical stock and equipment, and supporting infection prevention and control procedures.
This is a varied and rewarding role that offers the opportunity to build strong relationships with patients and contribute to the health and wellbeing of the local community.
About us
Bishops Waltham Surgery is a friendly, forward-thinking GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering excellent healthcare while maintaining a supportive and inclusive working environment for our staff.
Our team consists of experienced GPs, nurses, healthcare assistants, physiotherapists, administrative and reception staff who work collaboratively to provide the best possible outcomes for our patients. As a training practice for GP Registrars, we are committed to education, learning and the continuous development of our workforce, creating a positive and progressive environment in which to work.
We value teamwork, respect and open communication, recognising that every member of the practice plays an important role in our success. We are committed to supporting staff wellbeing and professional development, offering opportunities for training and career progression. We encourage a positive work-life balance and foster a culture where colleagues feel valued, supported and empowered to contribute ideas and improvements.
In addition to a supportive working environment, employees have access to the NHS Pension Scheme and the opportunity to be part of a dedicated healthcare team making a meaningful difference to the health and wellbeing of our local community.
This is an exciting opportunity to join a welcoming practice with a strong team ethos and a commitment to delivering excellent patient care.
Job description Job responsibilities Job DescriptionJob Title
Healthcare Assistant (HCA)
Responsible ToLead Practice Nurse and Practice Manager
Job SummaryThe Healthcare Assistant will work as part of the practice team to support the delivery of high-quality, patient-centred care. The post holder will undertake a range of clinical and administrative duties, working under the supervision of the nursing team and in accordance with practice policies and procedures.
The Healthcare Assistant will assist in the provision of care to patients, promote health and wellbeing, and support the efficient running of clinical services within the practice.
Main Duties and ResponsibilitiesClinical DutiesUndertake venepuncture (phlebotomy).
Record blood pressure measurements.
Perform NHS Health Checks.
Carry out new patient health assessments.
Record height, weight, BMI and lifestyle information.
Perform ECGs.
Undertake wound care and dressings within competency and practice protocols.
Administer vaccinations where appropriately trained and authorised.
Support the management of patients with long-term conditions.
Conduct urine testing and other point-of-care testing as required.
Chaperone patients during examinations and procedures.
Prepare and maintain clinical rooms and equipment.
Patient CareProvide a high standard of care, ensuring patients are treated with dignity and respect.
Communicate effectively with patients, carers and colleagues.
Promote health education and healthy lifestyle choices.
Recognise and report any concerns regarding patient wellbeing or safeguarding.
Infection Prevention and ControlMaintain high standards of cleanliness and infection control.
Adhere to practice policies relating to infection prevention and control.
Ensure equipment is cleaned, maintained and stored appropriately.
Administrative DutiesAccurately record clinical information in patient records.
Maintain confidentiality at all times in line with GDPR and NHS requirements.
Assist with stock monitoring and ordering of clinical supplies.
Participate in audits and quality improvement activities as required.
Professional ResponsibilitiesWork within the scope of competence and seek support when required.
Maintain professional knowledge and skills through ongoing learning and development.
Participate in team meetings, training sessions and appraisal processes.
Adhere to all practice policies, procedures and health and safety requirements.
General ResponsibilitiesContribute positively to the practice team and support colleagues when required.
Undertake any other duties appropriate to the role and level of responsibility.
Support the practice's commitment to providing safe, effective and high-quality patient care.
Person Specification
Experience Essential
Essential: Experience working in a healthcare environment. Experience of direct patient care. Experience maintaining accurate patient records. Experience working as part of a multidisciplinary team.
Desirable
Desirable: Previous experience working as a Healthcare Assistant in Primary Care/General Practice. Experience of phlebotomy. Experience undertaking NHS Health Checks. Experience performing ECGs. Experience in wound care and dressings. Experience supporting patients with long-term conditions. Experience using EMIS Web clinical system.
Qualifications Essential
Qualifications and Training Essential * GCSE Grade C/4 or above (or equivalent) in English and Mathematics. * Healthcare Assistant qualification or equivalent experience in a healthcare setting. * Evidence of ongoing professional development.
Desirable
Desirable * Care Certificate. * Phlebotomy qualification/training. * Training in wound care and dressings. * Vaccination and immunisation training. * Basic Life Support certification.
Personal Attributes Essential
Essential: Caring, compassionate and professional approach. Reliable, flexible and adaptable. Positive attitude and willingness to learn. Ability to remain calm under pressure. Commitment to delivering high-quality patient care. Ability to maintain professional boundaries and confidentiality. Demonstrates integrity, honesty and respect.
Desirable
Desirable: Interest in developing clinical skills within Primary Care. Commitment to continuous professional development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bishops Waltham Surgery
Address The Surgery
Lower Lane
Bishops Waltham
Southampton
SO32 1GR
United Kingdom
Employer's website https://www.bishopswalthamsurgery.nhs.uk/ (Opens in a new tab)