About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Summary All Native Group is seeking a highly qualified Senior level Cisco Unified Communications (CUCM) Engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure. Essential Functions Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment. • Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments. Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health Provide support to internal support groups such as PMO, NOC and Installations Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements. Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations. Support planned maintenance activities such as system patching and vulnerability management and configuration changes. Be able to collaborate and perform in a team oriented and as an individual contributor. Be a self-starter and able to work independently Provide cross training across the enterprise voice teams, Tier 2 and Tier 3. Develop and maintain system designs, diagrams and standard operating procedures (SOPs). Ensures enterprise CUCM is highly available, failover and contingencies are in place. Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system. Participates in industry partners technology research, evaluations and solutions