About this role
Key Responsibilities of the role include;
• Acquiring new clients • Owning, managing and responding to RFQ’s, RFI’s and RFP’s • Developing quotes and proposals in conjunction with the Black Box Solutions team • Managing selected key accounts • Establishing and maintaining client relationships across all levels of the organisation • Managing contract renewals for selected existing clients • Development and maintaining an active account plan for key clients • Running regular innovation and roadmap sessions with clients • Growing our footprint with existing clients through the introduction of additional products and services from the Black Box portfolio (CX/CCaaS, Digital Workplace/UCaaS, Enterprise Networking & Cyber Security) • Pitching solutions and services • Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps • Selling value to avoid discounting • Achieving and maintaining Vendor certifications • Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis • Achieving quarterly and annual Revenue and Gross Margin targets.
You will have the following skills and experience;
• Understanding of the business benefits delivered by integrated CX/EX technologies, including Contact Centre, Automation, IP telephony and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions • Understanding of the business benefits of delivering leading Modern Workplace, Enterprise Networks and wireless/5G/LTE services and solutions, and has experience in selling these solutions • High level of business and commercial acumen with an in-depth knowledge of the CX/EX industry (contact centre and employee engagement) and its current events • Understanding of, and abides by, the principles and practices of strategic, value-based selling • Identifies client needs and translates these into sales opportunities for Black Box • Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners • Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels • Excellent Communication skills – both written and oral • The ability to handle pressure and meet tight deadlines • Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment • 3+ years’ experience with proven track records of exceeding quota and key performance metrics. • Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential