About this role
Job Responsibilities:
• Configure, test, and deploy hardware and software to users both locally and remotely. • Diagnose and resolves problems related to the operation of PCs on the network. • Troubleshoot and repair break/fix issues. • Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts. • Provide solutions to user issues by identifying problems, researching answers, and helping to implement. • Train users in basic problem resolution and understanding of how to make efficient use of their PCs. • Respond to user requests and service issues in a timely and professional manner. • Provide support via phone using remote support software. • Create, monitor, update, and close tickets using Service Now ticketing system. • Adhere to Black Box corporate, technology and security policies at all times while performing daily functions. • Remain current on technical and operational details concerning PC products and support.