About this role
Primarily Roles & Responsibilities
• Maintain expert level of company product knowledge and application. • Articulate technology and product positioning to both business and technical users. • Provide design and specification development support to resellers, integrators, and distributors. • Assist sales engineering with responding to functional and technical elements of RFIs/RFPs. • Understand and convey customer requirements to other organizational functions. • Perform technical/product training for internal team members and external customers/partners. • Maintain accurate records of project plans, schedules, tasks, and reports in designated company databases/tools. • Travel to project sites to perform deployment, set-up, commissioning, and training services. • Configure and test network switches, AV, KVM, and other system components while also employing appropriate troubleshooting techniques for resolving network performance issues. • Mentors and provides coaching/training for field service technicians. May assist with task management and performance feedback. • Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives. • Identify customer's needs and sales opportunities to help maintain future growth. • May assist product engineering with new product evaluation, testing, and qualification. • Prepares and delivers sales and technical training; leverages question-based selling strategies advancing clients in their buying process. • Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.
Skills, Knowledge, Abilities
• Excellent written, verbal and listening communication with many diverse stakeholders • Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind • Experience or certifications in computer networking, signal switching, and visualization technologies. • In depth understanding of Ethernet protocol/switching/packet processing and network architecture topologies. • Experience setting up and troubleshooting many of the following technologies: Principals of networking (layers 2 and 3); Virtual private networks IPsec and/or SSL; Network routing protocols (BGP, OSPF, and MPLS); Enterprise/carrier-class routers and switches. • Ability to read blueprints, architectural, mechanical, and electrical documents. • Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment. • Strong organizational skills with ability to manage multiple priorities • Extensive travel is required primarily in North America with also the ability to depart with minimal advance notice • Must have a valid United States (US) driver’s license ability to obtain a valid passport.
Education/Experience Requirements
• Associates degree in Engineering, Engineering Technology or Computer Science; significant experience within this industry may be substituted for candidates without formal degree • Minimum of 5 years of data networking experience in field service, data center or related IT technician environment. • Industry and manufacturer specific certifications preferred (examples: A+, Server+, Network+, Microsoft Certifications).