About this role
Assistant Manager / Manager - Service Delivery Position Overview The Technical Manager is responsible for planning, executing, and delivering complex technical projects within scope, budget, and timeline. The role requires a blend of project management expertise and strong technical understanding to collaborate with engineering teams, stakeholders, and customers. Key Responsibilities Project Planning & Execution
• Define project scope, goals, deliverables, and success criteria. • Develop detailed project plans, schedules, and resource plans. • Lead end-to-end execution of technical projects. Technical Collaboration
• Work closely with engineering teams to ensure technical feasibility and quality. • Translate business requirements into technical specifications. • Conduct technical risk assessments and propose mitigation strategies. Stakeholder Management
• Serve as the primary point of contact for internal and external stakeholders. • Communicate project progress, risks, and issues through reports, dashboards, and presentations. • Manage expectations, dependencies, and cross-team coordination. Risk & Issue Management
• Identify, document, and track project risks and impediments. • Implement proactive mitigation strategies. • Handle escalation paths and ensure timely resolution. Quality & Compliance
• Ensure deliverables meet functional, technical, and security standards. • Work with QA/Eng teams on testing strategies and acceptance criteria. • Ensure compliance with organizational and regulatory requirements. Required Skills & Qualifications
• Bachelor’s degree in Computer Science, Engineering, or related field (Master's preferred). • 15+ years of experience in technical support, management or related roles. • Strong understanding of network & security technologies • Ability to understand and discuss technical concepts, system architecture, and cloud platforms, etc. • Excellent communication, leadership, and stakeholder-management skills. • Certifications like CCNP/CCIE, CEH/CISSP, ITIL, or Cloud platforms are a plus. Preferred Skills
• Experience working with distributed or cross-functional teams. • Knowledge of cloud technologies (AWS, Azure, OCP). • Familiarity with Network practices (CI/CD, automation). • Strong problem-solving and decision-making ability. • Ability to multitask and manage multiple projects simultaneously. • Adaptable and comfortable with fast-paced, evolving environments