About this role
ROLE : Senior Change Management Consultant
ROLE DESCRIPTION
• A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage • Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures • The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance • The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees • These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes • While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed • CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor • CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions • Support project teams in integrating change management activities into their project plans • Apply a structured methodology and lead change management activities • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative • Support communication efforts • Support the design, development, delivery, and management of communications • Assess the change impact • Conduct impact analyses, assess change readiness and identify key stakeholders • Support training efforts • Provide input, document requirements, and support the design and delivery of training programs
ADDITIONAL RESPONSIBILITIES MAY INCLUDE
• Complete change management assessments • Identify, analyze and prepare risk mitigation tactics • Identify and manage anticipated resistance • Consult and coach project teams • Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan • Support and engage senior leaders • Coach managers and supervisors • Support organizational design and definition of roles and responsibilities • Coordinate efforts with other specialists • Integrate change management activities into project plan • Evaluate and ensure user readiness • Manage stakeholders • Track and report issues • Define and measure success metrics and monitor change progress • Support change management at the organizational level • Manage the change portfolio
QUALIFICATIONS/EXPERIENCE
• 8 plus years of experience, at least 3 years in ERP • Minimum of bachelors degree Business, Engineering or Computer Science, HR • Techno Commercial knowledge • Change Management certification Prosci preferred
TECHNICAL EXPERTISE
• In depth understanding of SDLC project like SAP or Oracle Project • Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics • Knowledge of current technology • Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor • Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution • Emerging domain knowledge competencies • Advanced degree preferred • A solid understanding of how people go through a change and the change process • Experience and knowledge of change management principles, methodologies and tools • Exceptional communication skills, both written and verbal • Excellent active listening skills • Ability to clearly articulate messages to a variety of audiences • Ability to establish and maintain strong relationships • Ability to influence others and move toward a common vision or goal • Flexible and adaptable; able to work in ambiguous situations • Resilient and tenacious with a propensity to persevere • Forward looking with a holistic approach • Organized with a natural inclination for planning strategy and tactics • Problem solving and root cause identification skills • Able to work effectively at all levels in an organization • Must be a team player and able to work collaboratively with and through others • Acute business acumen and understanding of organizational issues and challenges • Familiarity with project management approaches, tools and phases of the project lifecycle • Experience with large scale organizational change efforts • Change management certification or designation desired
SOFT SKILLS
• Excellent communication skills, verbal as well as written • Positive attitude with flexibility and maturity to work in a challenging client environment • Ability to drive project responsibilities in a dynamic and proactive manner • Ability to showcase three Mahindra RISE Pillars eg Accepting No Limits, Driving Positive Change and Alternative Thinking