About this role
Job summary
We are looking for a motivated and operationally focused Deputy Practice Manager to take a leading role in delivering the practices contractual, quality and service objectives. Working closely with the Practice Manager, Partners and clinical leads, you will use data, digital tools and operational planning to turn performance into action and maximise achievement across QOF, IIF, Enhanced Services, immunisation programmes and other contractual requirements.
A key part of the role will involve coordinating nursing, pharmacist and healthcare assistant clinics to ensure the right patients are identified, invited and reviewed at the right time. You will oversee recalls, searches, reporting, campaign planning and service delivery processes using systems including EMIS, Ardens and Accurx to improve uptake, close performance gaps and support excellent patient outcomes.
Alongside performance delivery, you will provide operational leadership across administrative support functions, contribute to workforce coordination and development, support digital improvement projects and help ensure the smooth day-to-day running of a modern, forward-thinking general practice.
Main duties of the job
Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Practice Manager and/or partners, dependent on current and evolving practice workload and staffing levels. This includes:
Ensure a good knowledge of service specifications eg QOF, ECF, IIF, immunisation programmes and plan how to achieve these targets through co-ordinating nursing and pharmacist clinics Run and interpret EMIS and Ardens searches, audits and performance reports Monitoring recall register. This may include creating and modifying EMIS and Accurx templates/protocols/forms/documents Complete and submit monthly or quarterly enhanced service claims Monitor weekly/monthly care home specification requirements to ensure these are met Update website, screen slides in waiting rooms and answer phone messages as necessary Organise and coordinate annual Flu/Covid Campaign Be involved in project work (e.g. new software/app launch) as directed by Practice Manager. Line manage 4-5 administrative support staff members (rota/annual leave/absences) of the support team and carry out appraisals/development support 10. IT and Digital Support: Set up user profiles, Smartcards and system access for new starters. Assist in the training of new staff on EMIS system. Support with IT issues to ensure smooth running of the clinics. Working with IT lead to help facilitate new IT solutions
About us
About Us
The Red House Group is a progressive 3-site training and teaching practice serving approximately 20,000 patients across Radlett. We are a multidisciplinary team of over 40 staff committed to delivering high-quality, patient-centred care and continuously improving how general practice is delivered.
NHS pension Generous annual leave entitlement Life assurance (via NHS pension) On-site parking Supportive team environment Training and development opportunities
Job description Job responsibilities
Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Practice Manager and/or partners, dependent on current and evolving practice workload and staffing levels.
The duties and responsibilities of the Data and IT Manager to include the following:
Ensure a good knowledge of service specifications eg QOF, ECF, IIF, imms and plan how to achieve these targets through co-ordinating nursing and pharmacist clinics Perform EMIS and Ardens searches, audits, and reports to maximise target attainment. Monitoring recall register. This may include creating and modifying EMIS and Accurax templates/protocols/forms/documents Complete and submit monthly or quarterly enhanced service claims Monitor weekly/monthly care home specification requirements to ensure these are met Update website, screen slides in waiting rooms and answer phone messages as necessary Organise and coordinate annual Flu/Covid Campaign with logistical oversight to ensure supply, patient invites, clinics Be involved in project work (e.g. new software/app launch) as directed by Practice Manager. Participate in practice improvement and digital transformation projects Manage 4-5 admin staff members (rota/annual leave/absences) of the support team and carry out appraisals/development support Set up IT profiles etc for new starters including Smartcard. Assist in the training of new staff on EMIS system. Support with IT issues to ensure smooth running of the clinics. Working with IT lead to help facilitate new IT solutions.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience Essential
Experience of working within a support/administrative team using EMIS/ARDENS
Desirable
GP NHS Experience of minimum 2 years
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Red House Group
Address 124 Watling Street
Radlett
Hertfordshire
WD7 7JQ
United Kingdom
Employer's website https://theredhousegroup.com/ (Opens in a new tab)