About this role
Job summary
We are delighted to offer an exciting opportunity to join our friendly, supportive, and forward-thinking team.
At Crofton & Sharlston Medical Practice, we are proud to provide high-quality, patient-centred healthcare to almost 11,000 patients across our two practice sites. We are committed to delivering safe, effective, and compassionate care while continually developing and improving the services we offer to our local community.
Location:
Primarily based at Crofton Health Centre, with occasional work at our branch site in Sharlston when required.
Hours:
Part-time 32 hours per week Working Monday to Friday between 8:00am and 6:30pm proposed hours: Monday 8.00am 6.30pm (30 mins unpaid lunch break), Tuesday 12.30-6.30pm, Wed & Thurs 12.30-5.30pm, Friday 12.30-6.30pm
Reports to:Administration Manager and Senior Receptionist
Main duties of the job
What We Are Looking For
We are seeking a polite, professional, friendly, and highly motivated individual who can:
Work well independently and as part of a team
Stay calm and professional when dealing with patients in all situations
Follow practice policies and procedures accurately
Maintain confidentiality and professionalism at all times
Key Skills & Requirements
Excellent telephone manner and communication skills
Strong IT skills
Good organisational and time management skills
Good standard of education
Relevant administrative qualifications (desirable)
Previous experience is desirable but not essential we value the right attitude and commitment to learning.
If youre looking to be part of a supportive and dynamic team in a well-established healthcare setting, wed love to hear from you!
About us
We are a friendly, patient-focused GP Practice dedicated to providing high-quality healthcare to our local community. Our team is committed to delivering efficient, compassionate, and accessible services to patients of all ages and backgrounds.
Our Team
Our dedicated multidisciplinary team includes GPs, Nurses, Healthcare Assistants, a Phlebotomist, Receptionists, Administrators, and Management staff who work closely together to ensure our patients receive the highest standard of care. We believe every member of the team plays an important role in the success of the practice and we value the contribution each individual makes.
Atmosphere and Work Ethic
We pride ourselves on creating a welcoming, respectful, and inclusive working environment where staff feel supported, valued, and empowered to develop. Teamwork, professionalism, and kindness are at the heart of everything we do. We encourage open communication, celebrate achievements, and work together to overcome challenges.
Benefits
Joining Crofton and Sharlston Medical Practice means becoming part of a well-established and ambitious organisation that is committed to both patient care and staff wellbeing. We offer -
A supportive and friendly team environment Opportunities for training and professional development A positive workplace culture where your contribution is recognised. If you are enthusiastic, reliable, patient-focused, and enjoy working as part of a team, we would love to hear from you.
Job description Job responsibilities
Reception
Answer all calls promptly and care navigate to the correct service in accordance with practice protocol.
Receive patients consulting with members of Practice team, directing to appropriate health care professional.
Process appointment requests for appointments from patients by telephone and in person.
Deal with visit requests
Process repeats prescription requests in accordance with Practice guidelines.
Promote services to patients.
Deal with and complete queries/enquiries as per the practices protocols.
Sort post
Replenish stationary.
Other Tasks
At the end of the day, check surgeries, replenish stock, and make sure all areas are clean, tidy, and ready for the next day as per practice protocols.
Ensure building security is maintained in accordance with CQC guidelines.
Any other tasks allocated by Senior Administrators/Practice Manager
Confidentiality:
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Attend and actively participate in all staff training and regular reception meetings.
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Communicate effectively with Secondary care and other associated health care agencies
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards, and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Experience Essential
Previous experience in a customer service or reception role Experience using IT systems and Microsoft Office - Word, Outlook, etc.
Desirable
Previous experience working in a healthcare or GP practice setting Familiarity with clinical system SystmOne Experience processing prescriptions, appointments, or referrals Ability to use telephone systems efficiently Experience handling sensitive or challenging situations with discretion
Qualifications Essential
Good standard of general education e.g. GCSEs A to C or equivalent
Desirable
Customer Service or Administration qualification
Skills and Abilities Essential
Excellent communication and interpersonal skills Ability to deal with the public in a friendly, professional, and sensitive manner Strong organisational and time management skills Ability to work under pressure and remain calm during busy periods Ability to multitask and prioritise workload effectively
Desirable
Respectful of confidentiality and professional boundaries. Awareness of the importance of patient confidentiality and data protection Understanding of the role of a GP practice and the NHS Awareness of medical terminology Understanding of NHS services and patient pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Crofton and Sharlston Medical Practice
Address Crofton Health Centre
Slack Lane
Crofton
Wakefield
West Yorkshire
WF4 1HJ
United Kingdom
Employer's website https://www.croftonandsharlston.co.uk/ (Opens in a new tab)