About this role
Job summary
We are looking for an inspiring leader to join the Planned Care divisional management team, across both the Chelsea & West Middlesex hospital sites. This is an operational role that will involve leading a number of different specialities - including ENT & Vascular.
The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.
We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.
Experience of RTT and cancer performance managementisessential.
Main duties of the job
The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support working closely with the Deputy General Manager, General Manager, Service Directors and broader leadership group.
The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of the specialities. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Junior Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in Planned Care.
The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Job description Job responsibilities
Roles and Responsibilities
Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards. Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. RTT and Cancer. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors. Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager. Be responsible for effective communication including regular team and departmental briefing. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation. Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans. Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs. Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans. PLEASE SEE JD/PS FOR FULL DETAILS OF POST
Person Specification
Education and Qualifications Essential
Evidence of ongoing development Educated to degree level or equivalent experience
Desirable
PRINCE2 Practitioner in Project Management or equivalent
Experience Essential
Demonstrable operational management experience (people and processes) Sound knowledge of acute hospital processes Experience in NHS RTT and Cancer Performance metrics
Desirable
Experience of working on and leading projects
Skills and Knowledge Essential
Excellent oral and written communication skills Able to deal with conflict management and problem solving
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address Cross site - Chelsea & Westminster Hospital, and West Middlesex Hospital
London
TW7 6AF
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)