About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Salary Range: $49,000.00 To $52,000.00 Hourly EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via ticking system or over the phone. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Provide accurate information on IT products or services. Direct unresolved issues to the next level of support personnel. Create knowledge base documentation on process. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Protects organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. POSITION TYPE/EXPECTED HOURS OF WORK Work hours are typically 8 am to 5 pm, however, this may vary depending on the location serving. COMPETENCIES: Punctuality Flexibility Excellent telephone etiquette Collaboration skills Exceptional drive Excellent verbal communications skills Able to work with minimum supervision Able to multi-task Strong knowledge of MS Office (Word, Excel, Outlook) Ethical Conduct Technical Capacity Time Management Organizational Skills Problem Solving/Analysis Discretion Thoroughness Initiative Abides by all laws, regulations, policies, work procedures and instructions Professional appearance Business casual Abides by all safety rules, and, if applicable, uses appropriate safety equipment in designated areas