About this role
Job summary
The Volunteer & Community Wellbeing Services Team are seeking a versatile individual to provide a warm welcome at Ellen Badger Hospital.
Main duties of the job
The post-holder will provide an effective reception service, welcoming patients and visitors to Ellen Badger Hospital.
They will also support the functions of the purpose-built Community Wellbeing Hubs at Ellen Badger, Stratford Hospital and Lillington Health Hub. to ensure that the Hubs are filled with activities and information to support people at all stages of their healthcare journey. At Ellen Badger the post works alongside the Stour Health & Wellbeing Partnership and volunteers.
The post-holder will mobilise volunteers within the local community, developing volunteering roles to support local health and wellbeing needs.
Assist with the day to day operation of the building by escalating issues and supporting timely resolution with the relevant departments.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job description Job responsibilities
Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting Ellen Badger Hospital.
Provide non-clinical advice and information regarding appointments, processes or procedures to patients, visitors, and other members of hospital staff.
Direct patients/clients to the appropriate area as determined by clinical/service appointments. Dealing with personal queries at the reception desk.
Authorised to use the hospital IT system, Lorenzo and Emis to view and retrieve patient information, on behalf of the specified staff, as requested and to use this system to schedule, manage, negotiate, arrange and amend appointments and clinics.
Responsible for processing all telephone calls to the hospital and dealing with both internal and Royal Mail postal systems.
To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, staff and the ambulance service.
Coordinate activity and maintain a booking system for CommunityWellbeing Hub spaces to maximise activity, ensuring the hub is fully utilised by Stour Health & Wellbeing Partnership at Ellen Badger Hospital as well as , community groups and local charity organisations at all Hubs.
Schedule and coordinate room bookings and social media posts.Maintain diaries, for effective scheduling to avoid clashes and optimise availability.
Maintain noticeboards and leaflets in the Community Wellbeing Hubs, ensure accessible and comprehensive information and resources are available in a range of formats, as well as effective promotion of activities. Build a network of contacts for local organisations.
Support the facilitation of regular pop up events linked to local Trust priorities and national events and initiatives across all sites. Update and maintain a calendar of events for all Hubs. Keep accurate booking details for invoicing purposes.
Provide an efficient and effective administrative function to support and coordinate the activities of volunteers; ensuring roles, activities and hours are captured on the Volunteer Management Software, Better Impact.
Support and coordinate the activities of volunteering within the Trust and ensure effective promotion of roles to attract and recruit volunteers.
Provide effective recruitment, induction and training for volunteers, ensuring volunteers are fully supported and confident in their roles and are working within the scope of the pre-identified activities.
Support volunteers daily, arrange and facilitate regular meetings with volunteers and maintain good communication.
Person Specification
Qualifications Essential
NVQ 3, or equivalent, in Business Administration or relevant experience Good level of general education including GCSE English & Maths or equivalent
Desirable
Knowledge of hospital IT systems, Lorenzo / Emis
Experience Essential
Experience of Microsoft packages inc. Word, Outlook, Excel, data bases and other electronic systems Experience of maintaining accurate records and general administration Ability to analyse data Ability to work as part of a team Good knowledge of equality and diversity issues Effective presentation skills Accuracy and attention to details Team Administration experience
Desirable
Knowledge of the volunteering sector
Skills Essential
Excellent interpersonal, written verbal communication skills Proven ability to coordinate multiple diaries for room bookings Ability to work unsupervised and manage own workload and meet short deadlines. Ability to work calmly and confidently under pressure and manage frequent interruptions To be proactive and use own judgement and initiative to make safe decisions within boundaries of role Demonstrate the importance of maintaining confidentiality. Excellent interpersonal skills and be able to communicate effectively, verbally, typed and in writing. Must be able to work as part of a team and contribute to positive and effective relationship building Must be caring, compassionate, effective, and trustworthy, and work by the Trust values. Understand when to escalate issues as required to a senior staff member. Accurate recording and maintenance of information systems Excellent Problem-Solving skills
Desirable
Ability to communicate with staff at all levels
Personal Qualities Essential
Highly Organised with attention to detail No discrimination attitudes or behaviours Work as committed team member Flexible and pragmatic approach to complex problems and difficult situations Driven by reaching high quality standards Ability to develop strong working relationships and to motivate staff and others
Other Essential
Some travel between sites. Must be able to meet the travel requirements of the role Willingness to support others during periods of particular pressures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South Warwickshire University NHS Foundation Trust
Address Ellen Badger Hospital
Stratford Road
Shipston-on-Stour, Warwickshire, CV36 4AX
CV36 4AX
United Kingdom
Employer's website https://www.swft.nhs.uk/ (Opens in a new tab)