About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Clearance Level - Must Be Able to Obtain Top Secret U.S. Person Required Yes Travel Percentage 0% Clearance Level - Must Currently Possess Secret U.S. Citizenship Required Yes Is Relocation Available No Job Description We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. This position will provide first-line technical support to the DoD/DoW scientific, research, and engineering community utilizing High Performance Computing Modernization Program (HPCMP) assets, ensuring timely and effective resolution of high-performance computing-related (HPC) issues. This position is onsite at WPAFB, Dayton, OH This position is 2nd Shift (3:30pm - 11:30pm) Sat-Wed, but will train on 1st shift (Mon-Fri) for a few weeks Key responsibilities are: Provide front-line technical support via phone, email, or in-person for HPC-related hardware, software, and network issues. Assist users with job submissions, scheduling, and monitoring on HPC systems. Troubleshoot and resolve issues related to Kerberos authentication, HPC system access, storage systems, and network connectivity. Follow established procedures and guidelines for troubleshooting and resolving technical issues. Diagnose and troubleshoot technical issues related to system authentication and access, HPC batch and interactive job submissions, and software utilization. Perform password resets and provide basic accounts support for users. Maintain accurate, thorough records of support requests and resolutions using the Servicenow IT Service Management platform. Collaborate with senior HPC staff to escalate and resolve complex technical issues. Educate users on best practices for operating in a HPC environment.