About this role
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This is a temporary role. Anticipated assignment dates: June 29, 2026 – December 31, 2026, with potential for extension Schedule: 8am - 5pm | Monday-Friday in CST or MST Training: 4-6 weeks | Monday-Friday 8am - 5pm MST Equipment is provided! Remote, with the following locations excluded : OCONUS EU Countries California District of Columbia Illinois Iowa Montana New Hampshire Rhode Island As a temporary Customer Success Associate, you will support a portfolio of small-medium business customers within our Scaled Success segment, ensuring they have a consistent, high-quality experience. This is a hands-on, high-impact role where you’ll manage a book of business while also helping us build the future of how we support and scale success across a high volume of customers. You are tech-savvy, highly organized, and eager to learn. You bring strong customer instincts, a bias toward action, and a willingness to roll up your sleeves to solve problems and improve processes. You’ll play a key role in both supporting customers day-to-day and helping evolve our playbooks, systems, and approach to scaled customer success. You will work closely with customers to ensure their needs are met consistently, help set and reset expectations as needed, and contribute to retention by driving overall account health and satisfaction. You lead with empathy, stay curious, and are comfortable operating in a fast-paced, evolving environment. Day in the Life Manage a book of SMB customers, ensuring consistent engagement and a strong overall customer experience Support customer product adoption and ongoing success through structured and scaled touchpoints Respond to customer inquiries and proactively address risks, ensuring timely resolution and follow-through Partner with internal teams (Leave Success, Support, Product, etc.) to resolve customer issues and escalations Help identify expansion opportunities and contribute to customer advocacy efforts Track and communicate customer health using both qualitative insights and quantitative data Maintain accurate and up-to-date records in our CRM, prioritizing risks and opportunities across your book Monitor trends across SMB accounts and help develop proactive plays to improve engagement and retention Contribute to building and refining scalable processes, playbooks, and automation for managing high-volume accounts Continuously build your knowledge of the platform, leave management, and compliance landscape Act as a voice of the customer by surfacing feedback and identifying opportunities to improve product and experience #LI-Remote