About this role
ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. *****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers .***** If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This employer will hire remote for the role from the following states only: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV As an ADA Leave Administrator, you’ll play a key role in supporting employees through some of the moments that matter most—serving as a trusted resource for leave and accommodation needs. You’ll be part of a highly collaborative, team-first environment where people genuinely care about one another, step in to help, and work together to find the best solutions. In this role, you’ll become the go-to expert for ADA and religious accommodations—guiding employees through the interactive process, partnering closely with leaders, and helping ensure every request is handled thoughtfully, fairly, and in compliance. From evaluating accommodations to coordinating outcomes and communicating next steps, your work will have a direct impact on employee experience. This is a fast-paced, high-volume environment where no two days look the same—perfect for someone who thrives on problem-solving, adaptability, and being part of a supportive team. This position is fully remote and will report to the Benefits team. The Competencies for Exceptional Potential Are: Smart and Decisive with Data: The ability to identify patterns across situations that are not related and to identify fundamental or underlying issues in complex problems using data. Transformational Leader – Empathy, E.I. & Resilience: Awareness and understanding of your strengths, limitations, values, how you best perform, and your ability to manage feelings, thoughts, and behaviors—leading to successful interactions and relationships. Agile Mindset: Promote the culture of continuous feedback and improvement, allowing teams to react quickly to change, preventing issues by progress speed optimization, and enabling teams to re-route as necessary, based on the dynamic BPO cadence. Adaptability: The ability to effectively adapt to various situations, individuals, or groups, understand and appreciate different and opposing perspectives, adapting the approach as the requirements change. Global Thinker: The ability to develop a broad, big-picture view of TP and its mission, considering threats, trends, opportunities, and stakeholder focus, linking long-range vision to daily work. Innovative and Creative: The ability to imagine something new and realize it. Purposeful and Impactful: Constantly aware of the reason for doing, the significance of what you are doing, and the effect it will have. A True Partner: The ultimate collaborator seeking to add value in every interaction, sensing joint accountability in all business scenarios. Authentic and Connected: The ability to understand other people, hearing and understanding expressed thoughts, feelings, and concerns of others, fostering a psychologically safe environment that will encourage professional and personal growth, leading to the development of future talent. Infinite Learner: Forever curious to pursue the learning opportunities provided, discovers their own, and constantly learns on the job. Digitally Smart: Adapt rapidly to new technology when needed, including integrating and accepting new system tools, applications, and methods—employing technology to optimize organizational and individual performance. Responsibilities Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers. Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. Document/implement/and communication final determination as appropriate. Function as a SME for all Federal and State accommodation and benefit regulations and guidelines. Track all ADA accommodation end dates engaging with employees regarding next steps. Assist with payroll inquiries related to any paid time off policies and procedures. Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws. Respond to all ADA and Leave inquiries within established SLAs. Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s. Support other HR departments as needed, in processing ticket volume. Other job duties as assigned.