About this role
We’re seeking a future team member for the role of Senior Specialist, Client Processing to join our team. This role is located in Pittsburgh. . In this role, you’ll make an impact in the following ways:
• Provides complex analytics and reporting services, working to improve and automate Client Processing systems. • Manages moderate to complex external client issues. • Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. • Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. • Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. • Solves complex problems based on an understanding and knowledge of the intricacies of the system. • Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. • Provides support to lower level client processing roles. • May be responsible for allocating and checking work of other team members. • May be responsible for specific supervisory review, training and approval actions. • Contributes to the achievement of related teams objectives
To be successful in this role, we’re seeking the following:
• Bachelors degree or the equivalent combination of education and experience is required. • 5-7 years of total work experience is preferred. • Experience in brokerage processing preferred. • Applicable local/regional licenses or certifications as required by the business. • Prior loan operations experience in a financial service setting preferred • Detail oriented • Excellent verbal and written communication abilities • Ability to self-manage, prioritize, and execute workload • Familiarity with technical applications to include, but not limited to, Microsoft Office applications