About this role
Job summary
This is an exciting opportunity to become a member of the Welsh Ambulance Service Non-Emergency Patient Transport team delivering non-emergency patient transport at the following locations in the Hywel Dda health board area. (Subject to change)
Tenby
Fishguard
Whitland
Llandovery
Botanics
Llanelli
Aberystwyth
Number of Bank positions across the Hywel Dda area.
You may be required to operate out of other stations as required.
We are looking for candidates that can deliver a high standard of professionalism and compassion when providing a transport service to meet the needs of patients and other service users. Although no formal qualifications are specified for this role, we would expect candidates to be able to demonstrate a reasonable standard of education and personal responsibility and have evidence of delivering excellent customer care. This can be a demanding job.
Those candidates that are successful after short listing, will be required to attend an interview, a practical driving assessment and a theory test based on the highway code. These will be carried out in Swansea and Carmarthen. Interviews on 3 July 2026, Driving assessment date TBC.
Course Start Date in Swansea: 12 October for 6 weeks.
You will need to be available for all the above dates.
Main duties of the job
The post holder will be required to drive an equipped NEPTS ambulance or other vehicle as necessary, and carry out non-urgent and non-critical, planned patient journeys usually working with a colleague but sometimes working alone when dealing with patients who can walk unaided or with minimum assistance.
The post holder deals with a variety of patients and conditions, most of whom will require different levels of assistance, lifting or carrying to transfer to and from the Trust vehicle.
The post holder transports patients safely between their place of residence and designated treatment centres and clinics, provides where necessary appropriate care and assistance which is within the post holder's level of training and competence, and adheres to the Trust Code of Conduct and Standards of Professional behaviour, Service Instructions and the Trust's Standing Procedures and Policies.
In addition, the post holder is required to deliver goods or parcels, as necessary from time to time provide administrative support to the Human Resources Team, operating efficiently and effectively in day-to-day activities with particular focus on administering the Trac recruitment system and Electronic Staffing System.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge Essential
No specific academic qualifications are required, but a reasonable standard of general education is expected Successful completion of the 3-week PCS Foundation Course and Station Induction, and a period of up to 12 month's on PCS Grade 1 duties Sound geographical knowledge of area served and able to read a map Moving and Handling techniques, and general awareness of risk, health and safety issues and responsibilities
Desirable
First Aid at Work certificate and successful re-certification every 3 years Awareness of relevant Trust and PCS policies, procedures and working practices Sound knowledge of use of Trust vehicles and relevant equipment Basic First Aid and Highway Code.
Aptitude and Abilities Essential
Able to work alone with minimum supervision or as a member of a team Good verbal and written skills able to convey information and complete all necessary documentation accurately and legibly
Desirable
Ability to speak Welsh
Experience Essential
Dealing successfully with people, often elderly or vulnerable, in a caring, sensitive and compassionate manner
Values Essential
Good interpersonal skills, able to deal with patients, often elderly or vulnerable, in a caring, sensitive and compassionate way Logical thinker, able to identify appropriate route and make decisions within Trust procedures.
Other Essential
Current driving licence for Class B with a maximum of 3 endorsement points, and no convictions for driving under the influence of alcohol or drugs.
Desirable
Class C1/D1 desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Welsh Ambulance NHS Trust
Address Various stations in Hywel Dda Area
Various stations in Hywel Dda Area
SA70 7NJ
United Kingdom
Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)