About this role
Job summary
Were looking for a friendly, proactive person to join our Patient Development Team with:
Strong IT skills, including Microsoft Office Confidence learning new systems quickly (experience with SystmOne is a big plus) Great customer service and communication skills, both spoken and written A positive, can-do attitude and willingness to learn Flexibility and openness to change in a busy GP environment Ability to travel between Rothwell and Desborough sitesThis is a great opportunity for someone who wants to build a career in General Practice.
You will learn how a modern GP surgery runs, from front desk support to essential admin work behind the scenes. Its a hands-on role with full training, and its ideal if you want to grow your skills, build confidence, and work in healthcare.
You will be based across both our Rothwell and Desborough sites, so you will need to be comfortable working at each location.
Main duties of the job
Support patients by phone, online, and face to face Use clinical systems and digital triage tools to help patients access the right care Process clinical letters, referrals, and records, including SNOMED CT coding Help with day-to-day admin and communication across both sites Get involved in team projects to improve patient access and working processes
About us
We are a well established forward thinking GP practice serving approximately 22,000 patients across two sites on the outskirts of Kettering . Both sites offer on site parking.
Our clinical team includes seven GP partners and a team of salaried GPs supported by experienced nurses, Healthcare Assistants, Nurse Associate and administrative staff. We also work closely with our Primary Care Network (PCN) colleagues including additional roles such as a Physiotherapist. We are a busy but supportive practice committed to delivering high quality patient care while maintaining a positive and collaborative working environment.
Job description Job responsibilities
Greeting patient and visitors in a professional, friendly and courteous manner. Answering incoming patient telephone calls and deal with enquires. Book, amend and cancel appointments in line with practice procedures. Process requests from patients, clinicians and external agencies. Process registrations. Processing incoming and outgoing correspondence including email letters and clinical documents. Scan and file documents to patient records, adding clinical coding where necessary . Support workflow and document management. Assist with referrals, recalls, invitations and appointment administration. Manage incoming tasks and action requests within agreed timescales. Support the practice with audits, data collection and reporting activities as required. Assist with ordering and maintaining office supplies. Work collaboratively with colleagues to ensure effective service delivery. Maintain confidentiality at all times in accordance with GDPR and practice policies. Follow practice policies , procedures and health and safety requirements. Participate in training and development activities. Undertake any reasonable duties appropriate to the role.
Person Specification
Experience Essential
Organised and reliable Interpersonal skills to liaise with all practice teams Excellent communication skills Strong customer service skills Basic IT skills for spreadsheets and record keeping. SystmOne knowledge Good communication skill and ability to work within a team.
Desirable
GP practice or healthcare experience Knowledge of SystmOne clinical system Understanding of patient confidentiality and data protection requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rothwell & Desborough Healthcare Group
Address 109 Desborough Road
Rothwell
Kettering
Northamptonshire
NN14 6JQ
United Kingdom
Employer's website https://www.rdhg.co.uk/ (Opens in a new tab)