About this role
Job summary
Would you like to join our friendly and resolute team of clinicians and non-clinicians at a large NHS general practice based in Slough, Berkshire?
We are seeking to appoint one motivated and enthusiastic individual with a patient centred and excellent customer care experience to join our Clinical Administration team within the practice as a Care Coordinator & Safeguarding Administrator. We offer, in addition to your salary, a good benefits package, as well as the opportunity to work in a supportive and collaborative environment with a diverse committed workforce from different ethnic backgrounds which helps to ensure the quality of our services to our patients are to a high standard.
You will be an integrated member of the Clinical Administration Team of twenty-two staff within the Practice and be a part of the wider Practice team and support the delivery of the Practices ambitions to deliver care of the highest quality and safety. You will help us care for our unique Slough population by managing the daily flow of confidential information and clinical records. You will be based at Farnham Practice but would be expected to travel to our other locations within Slough, to provide an efficient service to ensure the smooth and efficient running of the Clinical Administration department within the practice.
Main duties of the job
Work with GPs and MDT team within practices of FRMG to assist in the ongoing care of special groups of patients i.e, Learning Disabilities, End-of-life and Anticipatory Care Planning and signpost patients to relevant organisations for support.
Assist the Reception team in navigating patients into different clinical services.
To assist in call handling at Telephony Hub as part of care navigation and to help reception cover.
Be a central point of contact by managing the safeguarding mailbox and secure emails, processing all income information from start to finish and handling sensitive data with total discretion.
Maintaining accurate, secure, and up to date safeguarding record keeping and safeguarding databases.
Summarise, code, and circulate safeguarding documents to the appropriate clinicians, ensuring all information is tracked and highlighted where necessary.
Complete administrative reports for external agencies (e.g., MASH, Section 17/47) and prepare documentation for Child Protection conferences and MDT meetings.
Monitor DNAs codes for children regarding missed clinical appointments and refer to appropriate clinicians for follow up (e.g., usual GPs or Safeguarding Leads) in line with the Practice Safeguarding policies.
Engage in regular safeguarding supervision and case reviews to ensure you feel guided and supported in the role.
About us
Farnham Road Medical Group (FRMG) started as a small surgery and has grown over the years into an outstanding large training GP practice that is approved by NHS England (Health Education England). With four clinical sites based in Slough, we now have a team of over 100 people looking after 38,730 patients. The practice is committed to innovation in providing high quality health care for our patients and a protected working and learning environment for our staff. Our team includes pharmacists, nurses, physician associates, paramedics, MSK practitioners, Mental Health Practitioners, social prescribers, and care coordinators as well as GPs and a large Patient Services team. This resolute team provides an evolving healthcare and medical service to meet the varying needs of our patients and, in turn, provides what we believe is a sustainable model of modern General Practice. We have expanded our expertise and have transformed how we provide medical services to Sloughs diverse population.
We have an overarching vision of Caring for patients and valuing our people and providing services that tailor to their needs. We strive to achieve through brilliant leadership, teamwork, communication, problem-sharing and solving, training, education, and continued development.
Job description Job responsibilities
To be a member of the Practice Team and support the delivery of care to the highest quality and safety. Provide personalised support to individuals, their families and carers to take control of their wellbeing, live independently and improve their health outcomes. The role will require managing and prioritising your own caseload, in accordance with the needs, priorities and any urgent support required by individuals.
As a Safeguarding Administrator, you will help care for our unique Slough population by managing the daily flow of confidential information and clinical records. Working as part of a helpful and well supported team, you will coordinate with external agencies and prepare reports to support our work in child and adult protection. This is an exciting new position for someone who enjoys a varied workload and wants to play a vital role in a patient centred practice.
Be a central point of contact by managing the safeguarding mailbox and secure emails, processing all incoming information from start to finish and handling sensitive data with total discretion.
Maintaining accurate, secure, and up to date safeguarding record keeping and safeguarding databases. Summarise, code, and circulate safeguarding documents to the appropriate clinicians, ensuring all information is tracked and highlighted where necessary. Complete administrative reports for external agencies (e.g., MASH, Section 17/47) and prepare documentation for Child Protection conferences and MDT meetings. Support the practice by contributing to safeguarding audits and data collection to help maintain and improve our care standards. Act as a helpful knowledge point for staff regarding local safeguarding resources and updates. Maintain accurate records in our primary care system called EMIS, ensuring patient alerts and warnings (such as Child Protection or Child in Need plans) are correctly linked across family records. Monitor DNAs codes for children regarding missed clinical appointments and refer to appropriate clinicians for follow up (e.g., usual GPs or Safeguarding Leads) in line with the Practice Safeguarding policies. Engage in regular safeguarding supervision and case reviews to ensure you feel guided and supported in the role. Work with GPs and MDT team within practices of FRMG to assist in the ongoing care of special groups of patients i.e, Learning Disabilities, End-of-life and Anticipatory Care Planning and signpost patients to relevant organisations for support.
Assist the Prescription team in managing prescription service.
Assist the Reception team in call handling and reception cover to navigate patients into different clinical services.
Assist the Docman Workflow pathway.
Assisting in health care assistant type of functions along with phlebotomy and covid/flu vaccinations once trained.
To assist in the admin functions of Rota and appointment books.
Person Specification
Qualifications Essential
Level 5 qualification (i.e. Diploma of higher education Diploma of further education Foundation degree HND or equivalent professional experience.
Experience Essential
Previous work within a healthcare setting or proven experience in a busy administrative role Confidence in dealing with colleagues from different teams and levels of seniority. Experience of working directly in a community development context, adult health and social care, learning support or public health. Excellent interpersonal, customer care, and communication skills, with the ability to work independently and as part of a team and perform effectively under pressure with diligence skills. Good standard of literacy and numeracy. Be initiative-taking with excellent timekeeping. Good IT knowledge and exceptional knowledge of Microsoft Package. Can build a rapport with our patients from different ethnic backgrounds and show empathy when interacting with them. Able to work from as asset-based approach, building on existing community and personal assets. Previous experience of working within a GP practice or working within or alongside Social Services, Local Authorities, or Childrens and Adult Services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Farnham Road Practice
Address 301 Farnham Road
Slough
SL2 1HD
United Kingdom
Employer's website https://farnhamroadpractice.co.uk/index.aspx (Opens in a new tab)