About this role
Job summary
An exciting opportunity has arisen for a highly organised and motivatedAppointments Co-ordinator to join our busy and supportive Sleep Disorder Centre team at Queen Victoria Hospital.
This is a key administrative role, supporting the efficient running of the service through the co-ordination of patient bookings, waiting lists, and diagnostic pathways. You will play a vital part in ensuring patients receive timely care while helping the Trust meet important performance targets.
Main duties of the job
Co-ordinate and schedule outpatient, inpatient, and home diagnostic appointments Manage and maintainaccurate waiting lists and patient pathways Support delivery ofRTT (Referral to Treatment) targets through effective tracking and data entry Handle high volumes ofpatient calls and enquiries with professionalism and empathy Work closely withclinical teams to optimise clinic utilisation and patient flow Ensureclinic outcomes, DNAs, and pathway updates are accurately recorded Assist with the admin of the , in coordination and equipment management where necessary.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Please find attached job description and person specification which gives detailed information on the role.
Person Specification
Qualifications and Experience Essential
Maths & English GCSE or equivalent Experience of working within a healthcare environment or the general public
Desirable
Experience of using digital platforms
Knowledge and Skills Essential
Good understanding of Word, Excel and Outlook Accurate data entry Excellent written and verbal communications skills
Desirable
Advanced keyboard skills
Attributes Essential
Ability to work under pressure Methodical and focused
Desirable
Experience of working within a Hospital Trust.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH19 1DZ
United Kingdom
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)