About this role
Job summary
Make a Difference Every Day
Pound Hill Medical Group is looking for two caring, organised, and enthusiastic individuals to join our Reception Team.
As a Medical Receptionist, you will be the first point of contact for our patients and play a vital role in ensuring they receive a positive, supportive, and efficient experience when accessing our services. Whether speaking to patients on the telephone, welcoming them into the practice, or helping them navigate appointments and prescriptions, you will be making a real difference to people's lives every day.
We are proud of our friendly and supportive team culture and are looking for individuals who share our commitment to excellent patient care
Previous GP surgery experience is desirable but not essential. We welcome applications from candidates with strong customer service, reception, administration, hospitality, retail, or office-based experience, as full training will be provided.
This is a varied and rewarding role where no two days are the same. You will work across our Pound Hill and Copthorne sites, supporting patients and colleagues while helping to ensure the smooth running of the practice.
Main duties of the job
Welcoming patients and visitors in a professional and friendly manner Managing appointment bookings, cancellations, and amendments Answering incoming telephone calls and responding to patient enquiries Assisting patients with prescription requests and prescription queries Maintaining accurate and confidential patient records Providing administrative support to clinicians and the wider practice team Signposting patients to the most appropriate services and resources Supporting the day-to-day operation of the reception service Working collaboratively with colleagues to deliver outstanding patient care
About us
At Pound Hill Medical Group, our patients are at the heart of everything we do. We believe in treating people with kindness, respect, and compassion, and we strive to create a workplace where our staff feel valued, supported, and empowered.
If you are looking for a rewarding role where you can use your people skills to make a genuine difference in your community, we would love to hear from you.
Job description Job responsibilities
Key Responsibilities
Welcoming patients and visitors in a professional and friendly manner Managing appointment bookings, cancellations, and amendments Answering incoming telephone calls and responding to patient enquiries Assisting patients with prescription requests and prescription queries Maintaining accurate and confidential patient records Providing administrative support to clinicians and the wider practice team Signposting patients to the most appropriate services and resources Supporting the day-to-day operation of the reception service Working collaboratively with colleagues to deliver outstanding patient care
Person Specification
Qualifications Essential
GCSE or equivalent: English Maths
Experience Essential
Experience in working in a customer service role Good communication skills Calm under pressure
Desirable
Experience of working in primary care or a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Poundhill Medical Group
Address Pound Hill Medical Group
1 Crawley Lane
Crawley
West Sussex
RH10 7DX
United Kingdom
Employer's website https://www.poundhillmedicalgroup.co.uk/ (Opens in a new tab)