About this role
Job summary
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
Due to expansion, we have an opportunity for an enthusiastic Receptionist/Administrator to work with a cohesive primary care team serving 23,500+ patients in St Johns Wood.
Experience as a Receptionist/Administrator would be an advantage.
Please note that previous applicants need not apply.
About us
We offer comprehensive NHS primary care services and work in a purpose built state of the art premises in a lovely part of London, within the Hospital of St John and St Elizabeth.
Job description Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Process incoming and outgoing mail as needed/covering staff absence
Initiating contact with and responding to, requests from patients, team members and external agencies
Process calling letters as requested
Process all DNA letters in accordance with current policy
Action GP2GP tasks
Read code data on the clinical system
Photocopy documentation as required
Process repeat prescriptions, ensuring they are processed accurately & efficiently
File and store records as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical administrator may be requested to:
Partake in audit as directed by the audit lead
Support administrative and reception staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota
Ordering and monitoring of stationery supplies
Person Specification
Experience Desirable
Experience of working in a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Johns Wood Medical Practice
Address Brampton House
60 Grove End Road
London
NW8 9NH
United Kingdom
Employer's website https://stjohnswood.nhs.uk/ (Opens in a new tab)