About this role
Job summary
We are seeking highly skilled and detail-oriented qualified Accuracy Checking Technicians (ACT) to join our Centralised Prescribing Team. This is a new team so it's a very exciting opportunity for us and our ADHD service.
The ACT will be responsible for ensuring prescribing practice is meeting legal, clinical, and safety standards. This role plays a vital part in supporting the pharmacist team and enhancing patient safety by allowing greater focus on clinical care. The successful candidate will be a registered pharmacy technician with ACT accreditation and a strong commitment to excellence in remote clinical pharmacy practice.
Main duties of the job
Clinical Query Resolution & triage
Support the delivery of the management of ADHD medication and knowledge of the initiation and titration of ADHD treatment
Support the duty team in responding to client queries, and monitoring duty ticket requests
Responding to clinical queries from clients such as side effect and treatment plan queries
Reviewing physical observations submitted by clients and discussing results with clients and/or the wider prescribing team as part of duty or triage
Escalation of issues, concerns or abnormal results
Monitoring risk during contact with clients
MDT or liaison with the specialist advisory group (cardiologist, psychiatrists, paediatrician and specialist ND expert)
Liaising with ADHD prescribers regarding medication monitoring
Support pharmacist in reviewing clinical observations from patients such as blood pressure, BMI, pulse to ensure safe prescribing - Use medicines expertise to provide evidence-based advice to clients - Clinical pharmacy experience, mental health expertise, and the ability to work autonomously within a remote multidisciplinary team
About us
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
Job description Job responsibilities
Clinical Query Resolution & triage
Support the delivery of the management of ADHD medication and knowledge of the initiation and titration of ADHD treatment
Support the duty team in responding to client queries, and monitoring duty ticket requests
Responding to clinical queries from clients such as side effect and treatment plan queries
Reviewing physical observations submitted by clients and discussing results with clients and/or the wider prescribing team as part of duty or triage
Escalation of issues, concerns or abnormal results
Monitoring risk during contact with clients
MDT or liaison with the specialist advisory group (cardiologist, psychiatrists, paediatrician and specialist ND expert)
Liaising with ADHD prescribers regarding medication monitoring
Support pharmacist in reviewing clinical observations from patients such as blood pressure, BMI, pulse to ensure safe prescribing - Use medicines expertise to provide evidence-based advice to clients - Clinical pharmacy experience, mental health expertise, and the ability to work autonomously within a remote multidisciplinary team
Person Specification
Experience Essential
Understanding of ADHD medication pathways in the UK (NHS, RTC, private) Critical thinking and problem-solving abilities Attention to detail and strong organisational skills Adaptability to work in a fast-paced and evolving digital environment Ability to adapt and contribute to service development in a growing, evolving organisation Remote working
Desirable
Previous experience working as an Accuracy Checking Pharmacy Tech ideally in a PCN / Hospital setting
Qualifications Essential
Qualified Accuracy Checking Pharmacy Technicianqualification Relevant training or qualifications in mental health and neurodevelopmental conditions (ADHD)
Desirable
Previous experience specifically within ADHD specialist services Experience with titration and long-term management of stimulant and non-stimulant ADHD medications Understanding of clinical governance, audit, and quality improvement processes related to prescribing Knowledge of safeguarding procedures and risk assessment in mental health and remote care settings Experience in remote clinical service provision or digital healthcare environments Comfortable working independently and remotely Excellent communication and record-keeping skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ProblemShared
Address 2 Frederick Street
London
WC1X 0ND
United Kingdom
Employer's website https://www.problemshared.net/ (Opens in a new tab)