About this role
Job summary
Due to expansion of our team, Park Practice GP surgery is looking to recruit a part-time Patient Services Administrator to work as part of our excellent and well-established team at Park Practice. The right person will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills.
The successful applicant will be employed for 2 days per week (either Tuesday/Friday or Wednesday/Friday), but would be flexible to provide additional full-day cover on an ad hoc basis, subject to business need.
Hours to be covered are 8am to 6.30pm. We also open 6.00pm-8.00pm on a Wednesday evening. The successful applicant will be expected to work this evening on a rotational basis (approximately 1 in 4).
Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include answering the telephones, manning the reception desk, processing prescriptions, dealing with queries or carrying out administrative tasks.
Main duties of the job
Key responsibilities include:
Answering/forwarding incoming calls Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements Assit patients in completing online triage forms Dealing with patient queries Checking patients in for appointments Dealing with payments from patients Processing prescriptions and dealing with prescription queries Be aware of and abide by practice protocols and policies Verify new patient registrations Book recalls as advised by clinical staff Keep reception area clean and tidy Skills required:
Strong communicator Excellent team working Organised and diligent Punctual Confident and responsible Excellent customer service skills Ability to prioritise and organise a busy day Calm and pleasant manner Resilience Starting salary for this role will be in line with national minimum wage.
Please note that interviews for this position will initially take place via video call / telephone.
We respectfully request that recruitment agencies do not contact us regarding this vacancy.
About us
We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience is a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.
The above information is available in large font on request.
We reserve the right to close this advertisement early if we receive a high number of suitable applications or should our circumstances change. Due to the historic large number of applications, we will not be able to reply to unsuccessful candidates; if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.
Please note for all vacancies:
We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice.
All posts working with children and vulnerable adults should be aware of and share the commitment to safeguard and promote the welfare of children, young people and vulnerable adults when applying for jobs with Park Practice.
Job description Job responsibilities
The Patient Services Administrator is the first-line contact for most patients and other professionals, medical and allied staff. The main purpose of the job is to ensure that patients enquiries of whatever nature are dealt with efficiently and promptly, and that sufficient information is given to doctors and other staff at all times. Administrators work in a rota system covering all aspects of the practice administration system (telephone, front desk, prescriptions, Docman, results). Some post holders may also hold designated lead or specialist responsibilities in specific administrative areas, in addition to these core duties.
Person Specification
Experience Essential
Practical experience of working with others Experience of using own initiative Minimum 2 years of Receptionist/Customer Service experience
Desirable
Experience of working within a General Practice Office environment Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other External Organisations Practical experience of computerised recording systems
Knowledge and Skills Essential
Excellent communication skills (written and oral) IT skills Time management and the ability to work to deadlines Negotiation and conflict management Problem solving skills Interpersonal skills Planning and organising Performing under pressure Adaptability Taking the initiative Team working Self motivated Flexibility
Desirable
A detailed understanding of a General Practice office environment Working knowledge of medical terminology An understanding of the GMS/PMS contract competency framework An understanding of the Practice clinical system
Qualifications Essential
GCSE Mathematics GCSE English
Desirable
Good standard of general education
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Park Practice
Address 9 Broadwater Way
Eastbourne
East Sussex
BN22 9PQ
United Kingdom
Employer's website https://www.parkpractice.co.uk/ (Opens in a new tab)