About this role
Job summary Job title: Receptionist/Administrator Location: Kingshurst Medical Practice Salary: £25,292.80 Hours: 18 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose
Main duties of the job The role of Receptionist/Administrator at Kingshurst Medical Practice is critical in providing primary care support. The main responsibilities include responding to patient queries, managing appointment requests, and maintaining patient records while ensuring confidentiality. The position requires experience in reception or customer care, excellent communication skills, and basic PC proficiency. Knowledge of NHS procedures is beneficial but not mandatory. Emphasizing the values of being caring, ambitious, resourceful, and striving for excellence, Operose Health aims to transform patient experiences and improve healthcare services. They offer a supportive working environment, providing opportunities for growth and development in the healthcare sector.
About us Operose Health is dedicated to delivering primary care at scale, focusing on improving access, outcomes, and patient experience. They empower employees to embody their core values of caring, ambition, resourcefulness, and excellence. The organization supports its staff through benefits such as annual leave, learning systems, a car benefit scheme, and employee wellbeing services. Operose Health values creativity, agility, and lifelong learning, continuously seeking ways to enhance service quality. By empowering staff and prioritizing patient care, they strive to redefine and revolutionize primary healthcare, ensuring a healthier future for communities.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Kingshurst Medical Practice
Salary:£25,292.80
Hours:18
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential, along with excellent communication skills and basic PC proficiency in Word, Excel, and email. Familiarity with NHS procedures and previous experience is advantageous but not mandatory.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Birmingham
B37 6BE
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)