About this role
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President to join our Client Operations team. This role is located in Lake Mary, Florida ( 4 days in office expectation). In this role, you’ll make an impact in the following ways:
• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. • Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. • Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. • Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. To be successful in this role, we’re seeking the following:
• Bachelor’s degree in Business, Finance, or a related field. • Advanced degree or professional certification preferred. • Typically 7-12 years of experience. • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. • Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. • Proficiency in client service operations and a thorough understanding of industry regulations and standards.