About this role
Job summary
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.The service runs from 8am to 8pm with the role incorporating evening and weekend shifts.
This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.
Main duties of the job
To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times
To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
To ensure that patient information is available to relevant healthcare professionals when it is required.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
To ensure all information collected is held securely and in confidence
To answer the telephone in a courteous and pleasant manner at all times
To undertake relevant training where necessary
About us
Be Part of Something Truly Special in Morecambe Bay
Morecambe Bay Primary Care Collaborative is not just any NHS service provider. Rooted in a genuine care for our local community, we operate on a "not-for-profit" basis, tirelessly committed to the well-being of every patient in Morecambe Bay.
As part of the NHS's flagship Community Diagnostic Centre programme, we're proud to collaborate with the University Hospitals of Morecambe Bay Trust to directly benefit our local community.
Envision this: state-of-the-art, user-friendly equipment, perfectly tailored rooms, hassle-free appointments, and the unwavering promise of making a tangible difference for patients awaiting diagnostic tests.
It's worth noting that MBPCC also manages the Primary Care Training Hub for our region. Education and development is what we do if you want to expand your skills we can support you to grow.
Job description Job responsibilities
Key requirements of the role
To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times.
To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients and carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
To ensure that patient information is available to relevant healthcare professionals when it is required.
To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times.
Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
To ensure all information collected is held securely and in confidence
To answer the telephone in a courteous and pleasant manner at all times
To undertake relevant training where necessary
To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
To know how accurate and timely data collection helps the service deliver patient care now and in the future.
General office duties including photocopying.
To carry out other relevant duties as instructed by the Service Manager.
Confidentiality:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data
General:
The post holder will:
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
The post-holder will participate in any training programme implemented by MBPCC as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.
Person Specification
Qualifications Desirable
Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Experience Essential
Experience of working in an office carrying out administration. Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone. Able to work under pressure and have a degree of resilience. Able to demonstrate effective partnership/team working
Desirable
Information Governance, understanding and awareness. Experience within a healthcare environment Experience of clinical systems Clinical governance understanding and awareness
Knowledge and Skills Essential
Communication skills (verbal and written) IT skills
Qualifications Desirable
Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Specific job requirements Essential
Extended periods working on a computer and on the phone
Other Essential
Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Morecambe Bay Primary Care Collaborative
Address Heysham Primary Care Centre
Middleton Way
Heysham
Morecambe
Lancashire
LA3 2LE
United Kingdom
Employer's website https://mbpcc.co.uk/ (Opens in a new tab)