About this role
In this role, you’ll make an impact in the following ways:
• Perform daily mortgage-backed securities issuance and delivery activities. • Meet all service level agreements for daily processing and issuance. • Review daily reports and address any exceptions and resolve anomalies. • Prepare and provide daily, weekly, monthly, quarterly, semi-annual, and annua metrics to key stakeholders. • Provide customer service and support • Ensure all assigned tasks and project deliverables are completed successfully and on time. • Participate in resolving moderately complex day-to-day issues and engage internal partners as needed. • Provide quality support for routine client transactions and processes. • Respond independently to client inquiries by phone, email, and other channels regarding supported services, products, procedures, and basic technical matters. • Develop a strong understanding of clients’ business. • Engage in a culture of continuous service improvement, including digital adoption and artificial intelligence. • Support the Operations Manager with special tasks and projects. To be successful in this role, we’re seeking the following:
• Bachelor's degree in Finance, Business Administration, or a related field preferred. • 0-5 years of experience. • Experience in customer service and financial services is preferred. • Strong analytical, written, and verbal communication skills. • Ability to take a lead role in processing and issuing securities accurately and on time. • The ideal candidate is organized, professional, service-oriented, and brings a proactive, driven mindset. • Demonstrated operational risk and control mindset, with the ability to follow procedures, document evidence, and meet tight deadlines and cutoffs. • Ability to build effective relationships with clients, market partners, and internal stakeholders in a fast-paced environment.