About this role
Job summary
The IV at home/Willow Day unit currently have a new exciting opportunity for a forward thinking, proactive and highly motivated individual as a full time administrator.
We are looking for an enthusiastic, flexible individual to join our team to work as a key part of the team providing effective and efficient reception and administrative support service to the unit/team.
This position will involve working with patients, relatives, carers and staff within the unit. This is a very exciting time to join our very friendly team, we are a very friendly supportive team who thrive from working as a team. Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
Main duties of the job
To work as part the team and to provide an effective and efficient receptionist and administrative support service to the ward/ Department, this will involve working with the MDT within the unit. At times the applicant may become involved in supporting other areas within the General and Specialist Medical Division.
The applicant will also be responsible for ordering and stocking of stationary products as well as the ordering of staff uniforms. The post will be patient facing and therefore excellent communication skills will be needed.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Job description Job responsibilities
1. Work in accordance with the Trusts Standards for Practice and Care (particularly section 1- communication; section 2 managing risk and section 6 - staff).
2. Work as an integral part of the ward/department team ensuring that patients, relatives/carers and other visitors receive a friendly and efficient welcoming service.
3. Receive visitors to the ward/department and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
4. Answer telephone and co-ordinate messages, initiating action accordingly.
5. Be available to listen to the patients/relatives/carers about their concerns and any issues related to the patients care any concerns should be passed on to the nurse in charge.
6. Give relatives/carers verbal and written information as requested by the nurse in charge. Help support distressed families and give them appropriate written and verbal information.
7. Open all incoming mail and distribute correspondence. Collate, photocopy and file as necessary.
8. Request, collect and deliver items for the ward, e.g. stock items - ensuring they are available at the appropriate time.
9. Order supplies as directed by the nurse in charge.
10. Assist the Ward/Department Sister/Charge Nurse in the monitoring of furniture, fittings and equipment. Process requisitions for repair as necessary.
11. Assist with monitoring of the physical environment and tidiness of the ward, keeping the Ward/Department Sister/Charge Nurse or their deputies informed and take appropriate actions as required.
12. Maintain timely, courteous and accurate communication with other wards and departments.
13. Undertake other reasonable tasks as directed by the nurse in charge.
14. Always act in a professional manner to uphold good standards of conduct.
Person Specification
Attitide, behavious and Values Essential
oAlways puts patients first Flexible in their attitudes and behaviours Demonstrates passion for excellence
Qualifications Essential
Educated to GCSE level or equivalent Excellent computer skills
Desirable
Experience working in NHS
Experience Essential
Previous telephone experience Previous admin experience
Desirable
Excel spreadsheets
Skills Essential
Excellent communication skills Ability to work without constant supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Address Willow Day Unit, St Peters Hospital
Ashford and St Peters Hospital
Chertsey
KT16 0PZ
United Kingdom
Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)