About this role
Job summary
36 hours per week (including Saturday commitment)
We have an exciting opportunity for a Therapies Booking Co-ordinator to join our busy and friendly Physiotherapy Department.
This role is ideal for someone who is organised, approachable, and able to deliver a high-quality reception and administrative service to both patients and clinical staff, in line with departmental procedures.
We are looking for a motivated individual who:
o Has excellent communication and interpersonal skills, including a confident telephone mannero Demonstrates strong organisational and time management abilitieso Is patient-focused, calm under pressure, and able to work effectively in a busy environmento Has good attention to detail and accuracyo Possesses basic IT skills and relevant office or administrative experience
The post-holder will work closely with the reception team to provide cover across the clinical day, with shifts starting from 07:00 and finishing at 16:00. There is a requirement to work some Saturdays, with a weekday off in lieu.
Main duties of the job
Working as part of the Physiotherapy reception team, your duties will include:o Providing a warm, welcoming, and professional reception service for patients and visitorso Managing incoming referrals and accurately inputting data onto the Millennium ePR systemo Coordinating and booking outpatient physiotherapy appointments across serviceso Handling incoming and ongoing telephone calls in a professional and efficient mannero Liaising with physiotherapists, internal departments, GP practices, and external healthcare providerso Undertaking a range of general administrative duties to support service delivery
You will have the opportunity to rotate across different physiotherapy outpatient services, taking ownership of referral pathways within specific areas. The role also includes contributing to performance monitoring and feeding back to your line manager on service metrics. Full training will be provided.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description Job responsibilities The post holder is part of a team which load referrals and make appointments on Millennium ePR under the overall management of the Physiotherapy Office Manager and the Business and Admin Lead. This team run the booking system and reception service for the Physiotherapy Service. This team processes approximately 13000 referrals a year and manages appointments for up to 40-50 clinics per week within Therapy e.g. MSK, Neurology, Pelvic Health, Cardiac, Respiratory, Paediatrics, Prehab, Oncology and Dermatology. The postholder will have the ability to manage their own workload whilst working as a team to achieve Department and Trust targets
This role will act as first point of contact for all patients and visitors to the department. The post holder is responsible for loading of referrals in timely fashion and making patient appointments. Act as a receptionist, answering the telephone and dealing with patient enquires, rescheduling appointments as required.
It is important that the post holder is multi skilled in reception duties and act for the Office Manager or the Business and admin lead in their absence.
Person Specification
Qualifications Essential
GCSE grade A-C in English and Maths or equivalent
Desirable
NVQ 3 in business administration or customer service or equivalent
Knowledge Essential
Previous work in similar environment. Experience of using MS Office packages and navigate a standard PC. Understanding of a range of Trust policies and management procedures. Experience of providing excellent customer service and dealing effectively with challenging situations. Experience of working with in a busy administrative environment.
Desirable
Understanding of medical conditions and terminology. Experience of managing staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Royal Surrey Foundation Trust
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)