About this role
Job summary
We are looking to provide a resilient team for Mayfeild medical practice we are looking for someone that is versatile who can deal with patients, GPs and Allied Health professionals.
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
The following are the core responsibilities of the Receptionist/Admin. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Admin
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Processing Referrals
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Computer
Registrations of new patients computer data entry and medical records if necessary
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system
Cover for telephonist when necessary
Other tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Processing Referrals
Recall patients for appointments
Any other tasks allocated by managers
About us
Salus is a GP Federation which was formed by the local GP practices within North East Hampshire and Farnham. This Includes practices located in Aldershot, Farnborough, Fleet, Farnham & Yateley. We hold several contracts supporting primary care to deliver services on behalf of those practices, helping them work better together and with other healthcare providers leading to improved patient services and developing new ones due to constant changes in the Primary Care environment.
We also assist practices with admin, operational and HR support and facilitate shared learning across localities. By engaging with the public, we also help ensure that services are designed and developed with patient and public involvement.
The staff at Salus Medical Services have a wealth of experience working in general practice and therefore a good understanding of the opportunities and challenges faced.
Job description Job responsibilities
The following are the core responsibilities of the Receptionist/Admin. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Processing Referrals
Reception Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests Computer Registrations of new patients computer data entry and medical records if necessary Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines
Telephone Have working knowledge of telephone system Cover for telephonist when necessary
Other Tasks
Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Processing Referrals Recall patients for appointments Any other tasks allocated by managers
Person Specification
Experience Essential
Experience in Primary Care A DBS check will be carried out Right to work in UK
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Salus Medical Services Ltd
Address Mayfield Medical Centre
Croyde Close
Farnborough
Hampshire
GU14 8UE
United Kingdom
Employer's website http://www.salusmedical.co.uk/ (Opens in a new tab)