About this role
Job summary
The care coordinator will be part of the Severnvale Primary Care Network (PCN). The role will involve coordinating with the work of healthcare professionals and non-clinical staff involved in the care of patients. The post holder will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions including supporting the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation plus reducing medicines waste and maximising patient outcomes. The Care Coordinator Prescription Clerk will work to support patients medication management in care homes plus patients who are assessed to require medication compliance aids.
We are looking to recruit 1 member of staff to work the following hours
30- 37.5 hours per a week.
9:30-5:30 (30 minute break)
Full training will be provided.
Main duties of the job
To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe. To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals. Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists. Effectively liaise with external services, i.e. Community Pharmacies Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team. Proactively identifying patients through admissions and discharge data Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships Coordinating the monitoring of patients long-term conditions where appropriate
About us
Severnvale PCN (Primary Care Network) comprises five GP practices in South Gloucestershire delivering services to a population of circa 34,000 patients which includes 8 care homes. We are an enthusiastic, dynamic, and friendly PCN who constantly strive to improve patient pathways and health care outcomes.
The PCN team includes a Clinical Director, a PCN Manager, a Community Frailty Practitioner, a Care Coordinator, 4 Clinical Pharmacists, , 7 Care Coordinator Prescription Clerks, 2 dedicated Social Prescribing Link Workers and First Contact Physiotherapists
Job description Job responsibilities
We are looking to recruit 1 member of staff to work the following hours
30- 37.5 hours per a week.
9:30-5:30 (30 minute break)
Primary Duties & Areas of Responsibility
To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.
To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.
Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.
Effectively liaise with external services, i.e. Community Pharmacies
Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.
Proactively identifying patients through admissions and discharge data
Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.
Attend and contribute to MDT as required (e.g., care home residents).
Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate
Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements
To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships
Coordinating the monitoring of patients long-term conditions where appropriate
Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs
To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN
To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)
To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities
To undertake all mandatory training and induction programmes
To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
To work weekends as and when required
Person Specification
Skills & Knowledge Essential
Excellent communication skills Knowledge of local health and social care services and providers Proven track record of team-working Able to work under pressure.
Desirable
An understanding of health promotion issues and current locality initiatives IT skills with EMISWeb clinical system. Ability to respond to change and adapt accordingly
Other Essential
IT literate (MS office applications) Work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties
Qualifications Essential
Minimum of English and Maths GCSE C or equivalent Personalised Care Institute eLearning -Core Skills -Shared Decision Making -Personalised Care and Support Planning (The above training can be completed once role is started as part of all mandatory training)
Desirable
NVQ Level 2 or 3 in Health and Social Care
Experience Essential
Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines
Desirable
Experience in a Practice or health and social care role or a pharmacy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Severnvale PCN
Address Almondsbury Surgery
Sundays Hill
Almondsbury
Bristol
BS32 4DS
United Kingdom