About this role
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary and quaternary healthcare through our hospitals, clinics and pharmacies. We have over 20,000 plus dedicated employees across the geographies that we are present in, delivering a simple yet strong promise to our different stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster”, “Medcare” and “Access” brands.
For more details please visit our website https://www.asterdmhealthcare.in/
Key Responsibilities
· Patient Consultations:
o Conduct virtual consultations with patients via virtual telehealth platform
o Evaluate patient medical histories, symptoms, and complaints through digital communication.
o Provide medical advice, diagnose conditions, and develop treatment plans.
· Clinical Documentation:
o Maintain accurate and detailed patient records in the electronic health record (EHR) system.
o Ensure compliance with healthcare regulations and privacy standards.
· Patient Education:
o Educate patients on their medical conditions, treatment plans, and preventive healthcare measures.
o Address patient questions and concerns promptly and professionally.
· Team Management:
o Manage the team of Medical Officers – Rostering, leave management, conducting seminars or group discussions, team meetings
o Quality Audit – Audit the consultations done by Medical Officers, share the feedback, monitor the performance to ensure that good quality consultations are provided for all the patients as per the set protocols
o Hiring, onboarding and training new doctors
· Supportive Role:
o Co ordinate and ensure smooth functioning of health camps (Online and offline)
o Health talks as per the schedules
o Provide clinical insights and support the marketing team in further growth
o Guide or assist the team in clinical queries or concerns
Coordination of Care:
o Collaborate with other healthcare professionals, including primary care providers, specialists, and support staff, to ensure comprehensive patient care.
o Refer patients to in-person consultations or other healthcare services when necessary.
o Adhere to telemedicine best practices and organizational protocols.
o Participate in quality assurance activities to improve telehealth service delivery
Qualification
· Education:
o Medical degree (MBBS with or without MD or DNB)
· Experience:
o Minimum of 8 to 10 years of clinical experience in a healthcare setting
o Experience in working on an online platform is preferable
o Previous experience in managing a team and quality audits is highly desirable.
· Skills:
o Strong clinical assessment and diagnostic skills.
o Excellent verbal and written communication skills.
o Proficiency with telehealth platforms and electronic health records (EHR).
o Empathy and patient-centric approach.
o Proficiency with MS Word, MS PowerPoint, MS Excel