About this role
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.
Responsibilities: • Managing the end-to-end customer order process, including order entry, monitoring progress, and preparation for logistics planning
• Maintaining daily communication with customers from automotive, manufacturing, and printing industries (non–call center role)
• Verifying freight invoices, ensuring compliance with contracts, and preparing operational reports
• Maintaining and updating customer master data, validating pricing, and handling invoice-related claims
• Supporting supply chain operations through close cooperation with production plants, steel mills, warehouses, and international teams (mainly in Germany) Requirements: • Experience in customer service, order management, or supply chain
• Strong organizational skills and ability to manage multiple priorities
• Customer-oriented mindset with strong problem-solving capabilities
• Very good communication skills in English and German (min. B2+)
• Willingness to work in a hybrid model (2–3 days per week on-site in Dąbrowa Górnicza or Kraków)
• Readiness to travel to Germany during the initial months for onboarding and training