About this role
Key Objectives - Understand strategic initiatives and influence customer behavior –understand and gain market share, competitive pricing and market intelligence. - Provide feedback to commercial and marketing teams. - Coordination of customer contact with respective outside sale representative(s) on order pursuit of selected projects. - Take ownership of customer issues and drive to resolution - Provide support and anchor with internal employees to negotiate competitive pricing with customers while aligning to company goals. - Ability to work in both a tactical and strategic mode throughout any given day with respect to order pursuit goals and objectives. - Manage day-to-day activities – follow up on and review material proposals and provide accurate quoting and lead times to Kawneer customers. - Ability to be proactive when dealing with the customer and heading off issues before they arise; asking for orders; thanking the customer for their business.