About this role
ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.
Key Responsibilities:
• Provide support to suppliers on how to use Ivalua and Ariba applications effectively. • Assist with supplier onboarding and registration. • Handle inquiries related to e-sourcing, e-procurement, and contract management. • Support suppliers with purchase order and invoice troubleshooting. • Resolve issues related to login, password resets, and system navigation. • Guide suppliers through the bidding and auction processes. • Maintain a knowledge base of common issues and solutions to improve supplier self-service. • Collaborate with the IT department to resolve technical issues and improve system functionalities. • Collect and analyze helpdesk statistics to identify trends and areas for improvement. • Mailbox management L1 -To perform supplier query resolution as Level 1 support (Business+Technical) with Ariba and Ivalua enablement team.
Qualifications:
• Bachelor's degree in Business Administration, Supply Chain Management, or related field. • Proven experience in a helpdesk or customer service role, preferably in a procurement or AP context. • Familiarity with Ivalua and Ariba platforms or similar procurement software. • Fluency in Spanish & English • Knowledge of SAP would be an asset. • Strong problem-solving skills and attention to details. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office and helpdesk software.