About this role
CLX Pet Advocate
What you're applying for
We're looking for a sharp, empathetic claims professional to join our Pet Claims team and help the people (and pets) who need it most. In this role, you'll sit at the intersection of veterinary knowledge, insurance expertise, and customer care — reviewing complex pet medical claims and making fair, accurate decisions that genuinely matter to the families on the other side.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions
Communicate coverage determinations clearly and directly — in plain language that customers actually understand
Document claim files thoroughly, grounding every decision in medical records and policy provisions
Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality
Request relevant missing information from customers or veterinary clinics in a timely manner to make claim decisions
Partner closely with CLX teammates to ensure every customer interaction reflects the care and clarity they deserve
What you'll need
5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred
1+ years in a CLX Specialist role (internal candidates only)
Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred
Ability to obtain and maintain P&C licensure
Excellent organization and prioritization skills
Strong written and verbal communication skills — you can break down complex decisions without hiding behind policy language
Genuine care for animals and the people who love them
Comfort with — and curiosity about — new technology, including AI tools that are central to how we work
A college degree
Ability to work in a remote environment
Please note that we are unable to sponsor applicants for work visas.
Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.
Lemonade's US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
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