About this role
Position Objective:
To represent the brand by maximizing sales through exceptional customer service, extensive product knowledge, and leadership within the store. The Senior Beauty Advisor serves as a role model for junior team members while driving key sales initiatives and ensuring operational excellence.
Key Responsibility:
Product Expertise & Selling
• Possess in-depth knowledge of various cosmetics products and accessories. • Demonstrate excellent makeup application and selling skills to meet customer needs. • Provide personalized product recommendations and link specific products to customers' preferences.
Customer Service
• Identify customer requirements and deliver exceptional customer service that fosters loyalty. • Greet customers warmly and assist them in selecting the right products, ensuring an enjoyable shopping experience. • Convert window shoppers into buyers by engaging with them proactively.
Store Operations
• Ensure stock is well displayed and laid out according to store standards, contributing to an inviting shopping environment. • Maintain vigilance and security in the store at all times. • Handle Point of Sale (POS) transactions, including cash, credit card, voucher payments, and issuing receipts or refunds. • Tally cash and balance the register at the beginning and end of shifts.
Leadership & Brand Representation
• Act as a brand ambassador, representing the brand with updated product knowledge and professional presentation. • Support junior team members by providing guidance and coaching to ensure consistent service standards. • Minimize stock loss through proper handling and security awareness.
Housekeeping & Visual Merchandising
• Ensure the highest standards of housekeeping are maintained. • Support visual merchandising efforts by adhering to standard layout norms for product displays.
Loyalty & Promotions
• Promote the company's loyalty program to drive repeat business. • Stay updated on various brands within the group for cross-selling opportunities.
Inventory Management
• Record inventory movement (inward/outward) and maintain accurate inventory reports.
Flexible Scheduling
• Be available for extended hours during sales or festive periods, as needed.
Desired Experience:
For a Senior Beauty Advisor, the ideal years of experience typically ranges from 3-5 years of experience in the beauty industry, with a strong understanding of cosmetics, skincare products, and customer service excellence. Proven experience in selling beauty products, makeup application, and handling store operations. Experience leading or mentoring junior staff is preferred.