About this role
Role: Team Leader (RSS)-PF Location: Abu Dhabi
Role Purpose:
• Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank’s visibility in the Financial Market • Developing new strategies for the business for the respective area and build suitable plans to increase the business. Key Accountabilities of the role
• Main Responsibilities:
• To ensure that the set target and are met/exceeded on time. • Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management. • Ensure adequate leave plan for the team and execution of the same effectively.
• Daily/Weekly Responsibilities:
• Ensure business proposed/booked under ADIB policy and procedure with Shari’a compliances. • Monitor day to day activities of IFE’s and ensure appropriate business management/control in place. • Coach Team on date-to-date business activities, guide to achieve monthly goals. • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.) • Updates the leads status on time, please ensure status update before leaving your desk for the day. • Ensure the daily attendance, if there is regular absenteeism then escalate to SM. • Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer’s original documents against copies. Files must be sent to RFO immediately or within next 1 working day • To ensure proper handover of all customers related files/documents prior to staff’s leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases • Handle customer complaint directly, should not let IFE’s handle complaints directly at any point. • Ensure all IFE’s are aware of products, policies & promotions of ADIB and keep on update them on changes. • Open business channels for IFE’s by visiting potential employers/high new worth customer and can be introduce to IFE’s.
• Monthly Responsibilities:
• Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition. • Recognize staff training requirement while evaluating their monthly performance. • Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless. • Recommend disciplinary action for those shows no improvements.. • Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls. • Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
• Annual Responsibilities:
• Conduct annual appraisal and recommend staff recognition.
Specialist Skills / Technical Knowledge Required for this role:
• Familiarity with Core Banking and Application sourcing systems • Outlook/Email/HR system exposure