About this role
Role : Data & Technical Support Officer (Outsource) Location : Abu Dhabi
Role Purpose: Role is responsible for ensuring the effective operation, quality, and governance of GPPD document management and retention systems, with a strong focus on iServer and Munazzam. The role serves as a key liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures. Key Accountabilities of the role
• GPPD Systems Management & IT Coordination- Act as the primary GPPD SPOC for all system‑related matters concerning iServer, Munazzam, and document retention platforms. • Coordinate with IT teams on:System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies. • Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency. • Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision making. • Support the GPPD team with ad hoc document retrieval, audits, and remediation requests.
• GPPD Systems Management & IT Coordination
• Act as the primary GPPD SPOC for all system‑related matters concerning iServer, Munazzam, and document retention platforms. • Coordinate with IT teams on System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies • Support UAT and deployment of system enhancements and fixes in coordination with IT and business teams. • Ensure smooth day‑to‑day system operations and minimal disruption to GPPD activities.
• Document Quality Control & Governance
• Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency of content, proper metadata, versioning, and approval attachments • Ensure compliance with GPPD framework and standards • Support remediation of identified gaps or errors in published documents in coordination with document owners.
• Operational & MIS Support
• Support the GPPD team with ad‑hoc document retrieval, audits, and remediation requests. • Assist in responding to audit queries related to document retention, publishing history and system based evidence • Leverage deep system and process knowledge to resolve issues efficiently and proactively. • Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision‑making
• General Management
• Assist the Leader in the formation and smooth performance of the P & P department. • Support in the development and successful implementation of P & P department strategy. • Improve the quality of the document prepared to ensure reflecting best market practice. • Maintain healthy Relationship with all ADIB Unit to facilitate sign offs. • To perform the duties expected as a member of the GPPD Management Team Specialist Skills / Technical Knowledge Required for this role:
• Bachelor’s degree with minimum of 5 years of professional experience, preferably in a banking or financial institution.
• Strong technical and functional expertise in document management systems.
• Solid understanding of document retention, governance workflows, and approval dependencies.
• Good knowledge of system interfaces, data integrity controls, and reporting mechanisms.
• Proficient in Microsoft Office and document formatting tools.
• Strong attention to detail and ability to work under tight deadlines.
• Familiarity with banking terminology and document governance is an advantage.