About this role
Job summary
We are seeking a resilient, motivated individual to join our Proactive Care hub as a Call Handler Sales Advisor in our NHS appointments team. In this high-impact role, youll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments.
Youll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someones health - and in some cases, may even save lives.
This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. Youll need strong communication skills, emotional resilience, and a genuine desire to help people. Youll also be expected to learn quickly, as youll be working across multiple clinical areas and using various systems to track and record patient interactions.
If youve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.
Main duties of the job
Making 150+ outbound calls per day to NHS patients due for clinical reviews.Explaining the importance of health appointments in a clear, persuasive way.Motivating hesitant or sceptical patients to book potentially life-saving appointments.Handling objections professionally, including from patients contacted multiple times.Working across multiple clinical areas and learning new medical terminology (training provided).Tracking your performance and participating in coaching to improve booking rates.Recording call outcomes accurately and updating patient records in CRM systems.Meeting and exceeding daily, weekly, and monthly booking targets.Thriving in a fast-paced, target-driven environment where resilience is key
About us
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.
We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement.
We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.
Learn more at penrosehealth.co.uk.
Job description Job responsibilities
Purpose of the role
To support NHS patients in accessing vital health reviews by making high-volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication.
Key relationshipsKnowledgeKnowledge Patients Primary contact, requiring empathy, persuasion, and clarity. Patient Support Hub Team Collaborating to meet team targets and share best practices. Supervisors/Coaches Receiving regular feedback and performance coaching. CRM/Data Systems Recording outcomes and managing patient information accurately.
Person Specification
Knowledge Essential
Basic understanding of healthcare and patient engagement Fluent English Solid IT literacy
Desirable
Familiarity with CRM systems Understanding of clinical review processes
Skills Essential
High-volume outbound calling Confident communication and persuasion Objection handling
Desirable
Experience in telesales, fundraising, or door-to-door work Ability to explain medical benefits clearly
Behaviours Essential
Resilient and tenacious Target-driven mindset Fast learner Empathetic and patient-focused Energetic and self-motivated Comfortable working in a fast-paced environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Penrose Health
Address 9 Holyrood St
London
London
SE1 2EL
United Kingdom
Employer's website https://www.penrosehealth.co.uk/ (Opens in a new tab)