About this role
The Role:
The Clinical Quality Specialist (RN) is a nurse who helps ensure the quality, safety, and value of the member journey at Included Health. This role focuses on how members experience care across all touch points—virtual visits, messages and calls, follow-up communications, and navigation—so that each interaction delivers high-quality, evidence-based care, supports strong clinical outcomes, and remains affordable and appropriate.
A core part of this role is supporting clinical safety, accuracy, and oversight of our integrated AI tools. Working under the guidance of the Clinical Quality and Safety leadership team, the Clinical Quality Specialist uses nursing judgment to review AI-assisted outputs, surface risks, and help ensure AI-enabled workflows remain clinically credible, safe, and member-centered.
This is a P1 professional individual contributor role: you will execute defined workflows, contribute clinical insight to reviews and investigations, and support cross-functional improvement efforts, while building your skills in quality, safety, and AI-enabled care.
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