About this role
Roles & Responsibilities -:
Monitor social media platforms, including but not limited to Facebook, Twitter, Instagram for customer inquiries, comments, and feedback.
Managing CXO level escalations with utmost priority in an empathetic manner, while demonstrating excellent communication skills and representing our brand in a positive light.
Escalate complex or unresolved issues to the appropriate departments or higher management, while ensuring timely resolution.
Collaborate with cross-functional teams such as Product, Tech, Growth etc, to garner information for conducting RCAs and provide feedback based on customer interactions.
Monitor customer sentiment and identify trends or patterns in feedback to help improve ixigo products, services and customer experience.
Working knowledge of Partner Portals & CRMsExcellent command over the English language.Must be flexible to work over weekends & in rotational shifts,Good experience in resolving issues quickly.High energy and drive to work in a start-up environment.Excellent Team Player.Min 2-4 years of relevant experience.Candidate should be ready to work in rotational shifts5.5 days working