About this role
What you'd be working on
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be delivering across this project, though scope may evolve. At the moment, this project is focused on:
Producing and distributing weekly and monthly operational reports using Looker and Google SheetsDrafting communications to print service providers to initiate investigations, gather updates, and follow up on open itemsReviewing reports and printer communications to surface anomalies — volume spikes, missed SLAs, unresponsive partners — and flagging to the relevant PSP managerAnalysing incoming support contacts to identify trends and recurring patternsKeeping shared trackers, dashboards, and documentation up to date in Google Sheets and Canva DocsManaging competing priorities across multiple PSP managers and delivering outputsYou're probably a match if
You thrive on operational detail and can manage multiple deliverables simultaneously without things slippingYou're a confident written communicator who can produce clear, professional external communications — even when working from verbal briefs or loose guidanceYou're a spreadsheet power user who builds and maintains functional sheets, not just enters data — VLOOKUP, INDEX/MATCH, pivot tables, the worksYou pick up unfamiliar tools quickly and don't need hand-holding to get up to speedYou're proactive — you follow up before being asked and flag issues early, without waiting to be chasedYou're comfortable with ambiguity and can translate verbal direction into documented, repeatable outputsAbout the team
The Print Customer Experience team sits within Print Operations at Canva and is responsible for the end-to-end relationship with Canva's global network of print service providers. The team ensures that print fulfilment runs smoothly — managing partner communications, operational reporting, and quality oversight so that customers receive their printed products reliably and at scale. It's a fast-moving, detail-oriented team that keeps a lot of plates spinning and takes pride in keeping things running like clockwork.
Other stuff to know
We make hiring decisions to engage contractors based on your experience, skills and passion. When you signify interest in the Project, please tell us the pronouns you use and any reasonable adjustments you may need during the contractor-accreditation interview process. Please note that contractor-accreditation meetings are conducted virtually. We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above — we still want to hear from you! Check out lifeatcanva.com for more info.