About this role
Project Coordinator Responsibilities & Duties Include but are not Limited to the Following:
To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required:
Support onsite greeting customers, facilitating their visit to the lab.Manage and maintain order process, from METrak entry through customer report deliverable, through PC team management and personal contribution.Ability to schedule and direct resources appropriately to ensure client project deliverable datesSchedule and attend kick-off meetings to ensure sample readinessTimely and Proactive client communicationsMaintains and takes ownership of client assignmentsCompletes daily reporting and invoicing of jobs for assigned clientsOversees correct and complete project set ups including order book and keeping METrak 3.0 tab accururateParticipates in professional technical training, conferences and client meetings as neededCommunicate/report significant negative and/or positive feedback to leadersphip timely addressing customer issuesAdheres to all company policies regarding Quality Assurance & Control, Ethics and Health & SafetyDisplays an enthusiastic demeanor to support a positive work environmentMaintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.Answer customer sales/project inquiries promptly per MET customer service expectations.Initiate and respond to calls and email from customers promptly per customer service expectations.Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).Performs other duties as assignedAs-needed Responsibilities:
Contribute to team efforts of customer arrivals, scheduling, and conflict resolutionOther duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties Basic Minimum Education Requirements:
Minimum BS/BA degree Basic Minimum Work Requirements:
Minimum 5+ years of experience in a laboratory or other science fieldBasic technical understanding of many aspects of the laboratory, regulatory requirements, and specific method requirements related to Electrical Safety, EMC and Wireless product certification.Basic understanding of the laboratory business and inter-departmental relationshipsDemonstrated judgment or initiative in resolving issues and making recommendationsDemonstrated excellent verbal and written communication skillsDemonstrated attention to details and good documentation skillsDemonstrated organizational skillsMust have computer (Word, Excel, Teams, Outlook) and office related skillsAuthorization to work in the United States indefinitely without restriction or sponsorship.Physical Requirements:
Office/Desk working environmentAbility to navigate lab operational lab setting Position is full-time working Monday - Friday 9:00am - 5:00pm, with overtime as needed. Candidates currently living within a commutable distance of Irvine, CA are encouraged to apply.
Compensation: $ 40.00/hrExcellent full-time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.