About this role
The Field Engineer is responsible for driving technical field performance and customer value creation by analyzing fleet operations, optimizing tire usage, and delivering actionable insights. This role acts as a technical consultant between customers (fleets) and Continental, ensuring performance improvement, cost optimization, and customer satisfaction through data-driven decisions.
Key Responsibilities
1. Fleet Analysis & Profiling
Collect, analyze, and update fleet data to build and maintain accurate Fleet ProfilesIdentify operational needs, consumption patterns, mileage, and improvement opportunitiesMaintain and update fleet information in internal tools and databases2. Field Inspections & Technical Analysis
Conduct on-site tire inspections and performance evaluations (PPMo program)Analyze cost per kilometer, projected mileage, and product performance versus competitorsPerform scrap analysis to identify failure causes and improvement actions3. Operational Optimization
Evaluate fleet operations including load, pressure, application, and usage conditionsIdentify gaps in maintenance practices and recommend improvementsProvide technical recommendations to maximize tire life and operational efficiency 4. Customer Consulting & Technical Support
Act as a technical advisor to fleets and distributorsProvide guidance on product portfolio, application, benchmarking, and performanceDeliver trainings and support customer development initiatives 5. Warranty & Issue Resolution
Manage and follow up warranty claimsEnsure proper application of warranty policies and resolution of customer issuesMaintain strong follow-up and communication with stakeholders 6. Action Plans & Value Generation
Develop and implement action plans to improve fleet performance and reduce costsPresent results and value propositions to decision-makersDemonstrate the impact and value of Continental products through data-driven insights 7. Relationship Management & Follow-up
Act as the main link between fleets, distributors, and internal teamsMonitor performance, track improvements, and ensure continuous follow-upBuild long-term relationships with customers based on trust and results 8. Systems & Reporting
Use tools such as SAP, Excel, and internal platforms for tracking and reportingEnsure proper documentation of visits, activities, and resultsMonitor KPIs and contribute to business analytics Education & Experience
Bachelor’s degree in Engineering, Automotive, or Technical CareerEnglish level: Intermediate.Available to travelRelevant field experience in technical service, fleet management, or similarExperience working with customers and managing technical relationshipsTechnical Skills
Strong technical knowledge of tires and field inspection practices (desired)Data analysis and interpretation skillsProficiency in Excel and PowerPointKnowledge of SAP and operational systemsUnderstanding of product application, benchmarking, and performance analysis (desired)Core Competencies
Analytical thinking and problem-solvingCustomer orientation and consulting mindsetEffective communication and influencing skillsPlanning and organizationAbility to work independently in field environmentsContinuous improvement mindset En Continental estamos comprometidos con la construcción de un ecosistema incluyente y libre de discriminación en México, estos principios se encuentran asentados en nuestra filosofía y cultura corporativa. Por lo cual, queda totalmente prohibido solicitar prueba de embarazo o VIH comparte de nuestros procesos de selección.
Ready to drive with Continental? Take the first step and fill in the online application.